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NetBet Casino - £250 deposit still not showing in my account

Risolto
Info sul reclamo
Casinò contestato NetBet Casino
Motivo Importo non accreditato
Importo £ 250
Lauramd3 Regno Unito
pubblicato il 20 gennaio 2019

I have made a deposit of £250.00 via faster payment UK account to UK account.

14 hours later still not in my account!

I have sent them proof of payment 3 times, several emails, several live chats and have called the helpline.

Still NOTHING.

All of my emails have been ignored. As I said I am £250 down with nothing to show for it, and they seem to think that I should just shut up and accept this.

Their finance department are beyond a joke and if this is a standard time frame then their practices are archaic.

pubblicato il 22 gennaio 2019

Hello,

After checking your case, I can see you deposited via Wire Transfer. Please note such deposits are not instant, as the funds have to reach us before being credited.

I can see that the funds have now been received and have been credited on your account.

Should you wish to receive your deposit instantly, I would advise you to use one of our many other deposit methods.

Best,

Marcel

AskGamblers
pubblicato il 22 gennaio 2019

Dear @Lauramd3,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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