Casino.com wouldn't pay my 4100 EUR winnings

I was offered by VIP manager reload bonus of 300 for 300, I played by the rules but they refuse to pay

I won there 4152 EUR.

They claim I breached the following term

Hello Louis,

My name is Sabine, I am one of the VIP account Managers. I am contacting you on behalf of our Risk department here.

I am sorry to inform you that your withdrawal request of €4,152 has been rejected due to the Terms and Conditions being breached.

It has been brought to our attention that the bet placed to win the funds was not according to our terms and conditions of the bets and therefore the winnings have been cut and only the deposit will be refunded, €300 has already been processed back to your Neteller account.

13.7 (b) Where the bonus percentage in relation to the deposit amount is greater than 100% (or in the case of a free money bonus), placing single bets in excess of 20% of the value of the bonus before the wagering requirements for that bonus have been met. This includes any games with double up options.


The term says clearly if the bonus is greater than 100% while my bonus was not greater than 100% but exactly 100% so this term is not applicable.

I never claimed a free bonus only a deposit bonus.

I played by the rules and they ignore my emails when I am trying to explain their mistake understanding their own terms