I signed up to Casino.com and deposited 400 euro with no bonus. I played live roulette, for about 20 minutes and made a withdrawal of 1400 euros.
Casino.com then emailed me requesting my KYC. I supplied my Card, front and back, ID, selfie with ID and POA. I received an email saying all these were accepted (see attached email evidence) I was then emailed stating they would need to do a verification call? (I have never been asked for this from any casino).
I completed the verification call which took 35 minutes of my time and I was asked extremely invasive questions. I was then told the withdrawal would be processed in 48 hours. It has been over a week and no withdrawals have been processed.
I need askgamblers to intervene at this point as Casino.com are not responding to my emails and have not confirmed their ADR or registered business address for any action I wish to pursuit.
Thank you in advance.