Casino.com withdrawals not paid

hi noel8517,

your complaint will be reviewed with our support team and we'll get back to you with an update shortly.

Kind regards,

Casino.com Team.

I have been getting their "we look into it" for 4 weeks. I have even sent their support a copy of my bank statement showing that i have not received the withdrawals. They don't respond. After making an expensive international phone call i was told that they have paid and its my problem. They take deposits out of the same card account every day and have no problem in processing when they take my money - just when they need to pay back its suddenly a big problem. If this casino can not pay ZAR 2200 then they must realy be in trouble.

hi,

you were emailed yesterday by our support.

the Bank Statement that you sent us was checked and found that all funds requested by you have been paid on the 4th.

if the received answer doesn't meet your expectations, or, if the issue hasn't been solved yet, please address this to our support again.

we apologize if there has been any inconvenience but rest assure funds will not be held for no reason by us.

regards,

Casino.com Team

Hi

At last the deposit is in my account - thanks for the help!