Queja #4 Winbay Casino

Delayed 200000 and 190000 forints withdrawal

Por Sarkany Z.

hace 1 semana

First withdrawal: 190,000 HUF
Second withdrawal: 200,000 HUF
Total amount: 390,000 HUF
My casino account is fully verified (KYC process completed), and I have not breached any terms and conditions. The requested amounts were won using cash balance / clean deposit
Despite the processing time stated in the casino's terms, my withdrawals have been stuck in "Pending" status for over 7 days. I have contacted the casino's customer support multiple times, but I have only received generic, automated responses asking me to wait, without any real explanation for the delay.
Since the casino has failed to process my funds within a reasonable timeframe, I am turning to AskGamblers for assistance in resolving this matter. I request the casino to approve and release my payments immediately.
Thank you for your help.

Casino en conflicto Winbay Casino

Motivo Pago retrasado

Cantidad Ft390000

Discusión

Winbay Casino

• Representative

hace 1 día

Dear Sarkany Z.,

Thank you for your patience.

We would like to inform you that both of your withdrawal requests have been successfully processed and fulfilled on June 1st.

Best regards,
Winbay Casino Team

AskGamblers

• Support Team

hace 3 días

Dear Winbay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

KaeKeen

• Hungría

hace 1 semana

Winbay Casino

Thanks you for your answer, but this is mostly the same answer I got in e-mails and from the live support chat, your answer didn't gave me any information about why my withdrawals and after 11 days for the first and 10 days for the secound I should get some answers, when your policy says its maximum 96 hours, for a request to be completed

Winbay Casino

• Representative

hace 1 semana

Dear Sarkany Z.,

Thank you for bringing this to our attention.

We would like to reassure you that we are currently looking into your case. We have requested a detailed update from our relevant department regarding the status of your withdrawal to provide you with the most accurate information.

Please be assured that we are closely following up on this matter, and we will provide you with an update as soon as we receive more information.

Thank you for your patience and cooperation.

Best regards,
Winbay Casino Team

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Cantidad promedio $646

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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Winbay Withdrawal delayed for over 103 hours with no explanation

I am filing this complaint against Winbay Casino due to an unjustified delay in my withdrawal process.
On 2026.05.11. At 09:04:34 AM , I requested a withdrawal of 200,000HUF. Although my account is fully verified (KYC completed), the withdrawal has been stuck in "pending" status for more than 103 hours.
I have contacted their live support team multiple times to inquire about the status of my funds. Each time, I received the same generic, scripted answers stating that the request is "under review by the financial department." Despite these claims, there has been zero progress and no direct communication from the finance team.
At this point, I feel like I am being intentionally stalled. This lack of transparency and the failure to process a verified player's payout within a reasonable timeframe is highly unprofessional.
I am requesting AskGamblers' assistance to help me resolve this issue and receive my winnings.

Resuelta

Ft200,000