Queja #1 Vivaspin Casino

Not refunding my deposits after closing my account

Por Peter J.

hace 4 meses

Hi,

I am experiencing an issue with my Vivaspin account regarding two card deposits.

When I opened my account and attempted to play, I deposited via my bank card. The money was withdrawn from my bank account, but the funds never reached my Vivaspin account. I attempted this twice, €100 each time, for a total of €200.

After this, I chose to deposit via cryptocurrency, which worked. Unfortunately, I incurred significant losses and therefore decided to close my account.

During the account closure process, I informed Vivaspin that there were two pending card deposits on their side and requested that these either be cancelled or refunded once received.

I have contacted support multiple times for an update, but I keep receiving the same response that the issue is being reviewed by another department. No concrete progress or resolution has been provided.

I have already submitted payment proof to Vivaspin, which is also attached here for reference.

I would appreciate a clear update and a resolution as soon as possible.

Kind regards,

Casino en conflicto Vivaspin Casino

Motivo Reembolso rechazado

Cantidad €200

Discusión

AskGamblers

• Support Team

hace 4 meses

Dear @Slotsbuddy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Vivaspin Casino

• Representative

hace 4 meses

Hi Slotsbuddy,

Our Support team has informed us that they reached out to you and resolved your inquiry. Could you kindly confirm that everything is now resolved to your satisfaction please?

Slotsbuddy

• Dinamarca • 1 Reseñas

hace 4 meses

Your customer support informed me that the deadline was Wednesday the 28th.

I still haven’t received anything. I’ve attached documentation of both my statement and the response from your customer support team.

Vivaspin Casino

• Representative

hace 4 meses

According to our records, the withdrawal request has been duly processed. The transaction is currently pending completion subject to the standard processing timeframes of the receiving bank. We suggest you kindly allow the relevant number of days required for the processing to be completed. Please do not hesitate to contact us directly on [email protected] should you require any further clarifications.

Estadísticas de quejas de Vivaspin Casino

Resueltas 2 / 2

Cantidad promedio $118

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Vivaspin Casino Quejas

Ver todas las quejas contra este casino.

Missing 500 Free Spins Promotion No Resolution from Support

I am submitting this complaint regarding Vivaspin casino.

I registered and made a deposit specifically to participate in a promotion that offered 500 free spins. However, after completing the deposit, the free spins were never credited to my account.

I contacted customer support multiple times, but I only received repeated responses stating that the issue has been forwarded to the relevant department. No actual solution or update has been provided.

I believe this is unfair, as I deposited money based on this promotion, which has not been honored.

I am requesting:

Either the credit of the 500 free spins as advertised, or

A fair compensation for the missing promotion

I can provide screenshots and proof of the promotion, deposit, and communication with support if needed.

I hope this issue can be resolved as soon as possible.

Thank you.

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