Vivaspin Casino - Not refunding my deposits after closing my account

Dear Vivaspin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,
Thank you for your message.
While we are unable to discuss or disclose specific account information publicly, we can confirm that we have reviewed the matter internally and our records indicate that it has been resolved. Should you believe the issue remains outstanding on your end, we kindly invite you to contact our support team directly at suppor­t@v­iva­spi­n.com, where we will be happy to assist you further.
Thank you,
Vivaspin

Dear @Slotsbuddy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I still have not received back my money.

According to our records, the withdrawal request has been duly processed. The transaction is currently pending completion subject to the standard processing timeframes of the receiving bank. We suggest you kindly allow the relevant number of days required for the processing to be completed. Please do not hesitate to contact us directly on [email protected] should you require any further clarifications.

Your customer support informed me that the deadline was Wednesday the 28th.

I still haven’t received anything. I’ve attached documentation of both my statement and the response from your customer support team.

Hi Slotsbuddy,

Our Support team has informed us that they reached out to you and resolved your inquiry. Could you kindly confirm that everything is now resolved to your satisfaction please?