Queja #3 TokenDevils Casino

Support ignores all questions and always avoids answering anything

Por kerigma33

hace 2 años

Hi. I registered in this "casino" because I got a promotional mail from AskGamblers and trusted it because I thought AskGamblers filter the scam sites and only promotes legit casinos, but it seems all these promotional mails are sent automatically, which may include scam sites like this one (tokendevils.com).

I registered and verified my account, made a deposit, played and won a bit, tried to withdraw on january 15 and the balance has been stuck in the account ever since. Support ignores all questions and always avoids answering anything, spamming the same message over and over again. I played with clean money, no bonus and the account is verified. This "casino" is a scam site that only accepts deposits but never processes withdrawals as seen in this complaint and many others, the casino masquerade is only to lure users to deposit funds.

I would like to recommend AskGamblers to be more careful and filter these promotional mails to only advertise legit casinos to not endanger users, there is a big difference between losing money playing (which is acceptable) and losing money because a scam site took it.

Casino en conflicto TokenDevils Casino

Motivo Pago retrasado

Cantidad $118

Discusión

AskGamblers

• Support Team

hace 2 años

Dear TokenDevils Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

kerigma33

• 1 Reseñas

hace 2 años

The exact held amount in the casino is 118 USD, deposit was done with LTC, withdrawal was requested using the same deposit method.

AskGamblers

• Support Team

hace 2 años

Dear @kerigma33,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Estadísticas de quejas de TokenDevils Casino

Resueltas 0 / 3

Cantidad promedio $1,455

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

TokenDevils Casino Quejas

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TokenDevils not paying since January 3rd

On the 3rd of January 2024, I won 2999€ on Tokendevils.

Account verified but they do not pay.

It seems it has been an automated message for 2 weeks when I ask via email why they are not paying. The same message I get every time below and nothing changes.

Hi, <full name removed>!

Regrettably, there has been a delay in the payment processing, and we express our sincere apologies. We are putting in extra effort to rectify the situation and appreciate your understanding. I will immediately pass on your complaint to the finance department.

Best regards

Tokendevils

No resuelta

€2,999

900 EUR Never paid

Hello,

I Played on this Casino for some days now and I Finally got to the point where I can make a withdrawal.

I made the withdrawal for 900€. Sadly the Casino is not reacting to emails and the live chat is always typing the same things over and over again.

I am waiting for far more than the 36 Hours stated and the rules withdrawal time. Now After Reading the Other complaints that have been waiting for weeks, I have the feeling we played on a Scam Site. I am not sure why you would advertise bonuses here on the site then…

I sent in my KYC 4 times now after my First withdrawal got declined. I thought the license on the Site was Trustworthy and the different „Good“ reviews were also trustworthy But it seems like it is a huge chain of scam.

Can you somehow help me?

Kind regards

Niklas

No resuelta

€900