Syndicate Casino - Been overcharged with €150

Hello

Please contact customer support for assistance, we can't find any account with such username.

Thank you

Hello. I cant remeber May id Player. Online help Syndicate Casino dont nów too. But my emeil was < email removed > in Casino.

Dear Syndicate Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Hello,

The community can't see the screenshots attached by the player, so we should explain here.

All screens are in polish, and we do not have such language on our web site at the moment, so player most probably used some kind of auto-translating system. In this case, we, of course, are not responsible for the content changed by that system.

All the commissions for payment system are stated on the payment-option page - https:­//s­ynd­ica­te.c­as­ino­/pa­yme­nt-­opt­ions, both deposit and withdrawal tab.

So, we honestly do not understand the base of the user's message and really consider this complaint to be rejected by management.

Thank you

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Well, have to repeat I guess one more time

"All screens are in polish, and we do not have such language on our web site at the moment, so player most probably used some kind of auto-translating system. In this case, we, of course, are not responsible for the content changed by that system.

All the commissions for payment system are stated on the payment-option page - https:­­//­s­y­nd­­ica­­te.c­­as­­ino­­/p­a­y­me­­nt-­­op­t­ions, both deposit and withdrawal tab.

So, we honestly do not understand the base of the user's message and really consider this complaint to be rejected by management."

Translate system cant change any payment and information, evrybady nów that.

We have sent all evidence to Askgmablers management and waiting for resolutions.

I have also presented the screenshots which confirm that all of my withdrawals were deducted by 50 euro, even though they were SEPA transfers, for which my bank also charged me 5 euro. There is a huge difference between 5 and 50 euro. The fact that the website was translated to polish does not have any effect on the numbers, because it's only words that get translated and not numbers. Also the translated version is telling me that the cost for bank transfer is 0 so where did the 50 euro come from? You can not blame the technical issues on the translator as it is not possible that auto translating a website would all of a sudden hide information? I have asked Syndicate Casino to prove to me that each transfer cost 50 euro, but with no result. Also as I have noticed, the option for withdrawal via transfer is now gone? Coincidence? I don't think so

We have always had a fee for international bank transfer of €50 or equivalent. Every player can clearly see it before the withdrawal.

We insist on Askgamblers management to reject this case promptly, there is nothing to discuss.

Thank you

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Please stop sending your translated screenshots, it has nothing to do with real site situation.

Please note that Syndicate management won't answer anymore to this case. There is absolutely nothing to discuss.

Your translated screenshots have nothing to do with the real situation on the site.
In a month after closing an account you decided to blackmail casino and gain some extra money, we have 0 tolerance to such cases and players in general.

Please note that Syndicate casino management won't respond to this case anymore and insist on the Askgamblers team to take care of it.

Thank you

By Askgambler's team request we would like to explain one more time to the community.
The most accurate information about all available payment methods is available once player is logged in and profile information is filled in.
So, what you need to do is to click the Deposit button and then go to the WITHDRAWAL tab, there you should choose the bank transfer option and every and each player can see all applicable commissions there. You can check the screenshot as well.

Upon the information and evidence provided on behalf Syndicate Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.