Queja #1 SvenPlay Casino

Delayed payment of 634 euros

Por egonols1

hace 1 año

On the 18th of October, I requested a withdrawal of €634.24.

In the two months passing, I have repeatedly contacted their customer support, only to be met by e-mails saying they have a right to withhold the money until they have reviewed the transaction. These e-mails say the same thing every time.

In addition, I received another withdrawal from them, but this one they refused to pay out for whatever reason.

Casino en conflicto SvenPlay Casino

Motivo Pago retrasado

Cantidad €634.24

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

SvenPlay Casino

• Representative

hace 1 año

Dear AskGamblers,

As the player has confirmed receipt of their withdrawal, could you kindly proceed with resolving this ticket?

Thank you for your cooperation.

Best regards,
SvenPlay Team

Best regards,

egonols1

• 1 Reseñas

hace 1 año

It has been resolved. Thanks

AskGamblers

• Support Team

hace 1 año

Dear @egonols1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Estadísticas de quejas de SvenPlay Casino

Resueltas 1 / 1

Cantidad promedio $664

Duración media de quejas N/A

Tiempo de respuesta promedio N/A