Queja #17 Staxino Casino

Withdrawal pending for 10 days

Por Jenetced27

hace 2 meses

On March 2nd, I requested a €500 withdrawal from Staxino Casino. Since then, the withdrawal has remained "pending," the agents are not answering my questions, and I have already sent eight emails to support, who don't bother to reply to their players. I want to file a complaint because the casino is not respecting its commitment to process withdrawals within 48 hours. My KYC information is fully verified, and all documents are in order. ID: 23478825

Casino en conflicto Staxino Casino

Motivo Problemas de verificación

Cantidad €500

Discusión

AskGamblers

• Support Team

hace 2 meses

Dear Staxino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Staxino Casino

Resueltas 0 / 5

Cantidad promedio $321

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Staxino Casino Quejas

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Hello, Askgamblers, Staxino
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From what I'm reading please email me a request for my documents backing up my claim so I can send them to the ask gamblers team to double check.

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