Closed account after deposit was not credited

Dear @Jozo4563,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers,

Please be aware that the player's account was temporarily placed under review as part of a standard internal procedure.

The missing transaction in question has been returned to the player's original payment method once our dedicated departments completed the necessary checks. The funds should reflect within the coming business days, if they have not already. Additionally, account status has been reinstated and the player was promptly informed regarding this.

We believe that this clarifies and resolves this issue.

Best regards,
Spinoli Casino Team

Dear AskGamblers,

Thanks for notifying us.

The matter is currently under review. We will provide an update as soon as additional insights become available.

Best Regards,
Spinoli Casino Team

Dear Spinoli Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.