Queja #28 Roby Casino

Account reactivated and promotions sent after official permanent closure confirmation

Por ElGrinch93

hace 1 semana

Dear AskGamblers Complaint Team,

On 17.4.2026 I asked Roby Casino to permanently close my account for responsible gambling reasons.

On 20 April 2026 they sent me an official confirmation (Request #48207531) stating that:

• My account has been closed as per my request.

• All access to games, promotions, and banking has been deactivated.

• All marketing and promotional communications have been stopped immediately.

Despite this written confirmation, I continued to receive promotional emails and my account was reactivated without my consent. I was able to log in and play, resulting in substantial losses after the closure date.

I have attached:
• Their closure confirmation email from 20 April 2026
• Screenshots of promotional emails received afterward

My demands:
• Full refund of all net losses/deposits made after 20 April 2026

• Permanent and irreversible account closure

I have already contacted Roby Casino support twice with no proper resolution.

Thank you for your help.

Casino en conflicto Roby Casino

Cantidad €1020

Discusión

AskGamblers

• Support Team

hace 1 día

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ElGrinch93

hace 1 día

Dear AskGamblers Support Team,

I wanted to update you that the issue has been successfully resolved.

Roby Casino has refunded the full €1,020 to my account. The money has now arrived.

Thank you very much for your help and for pushing the casino to resolve this matter.

I consider the complaint closed and resolved in my favor.

ElGrinch93

hace 3 días

Dear AskGamblers Support Team,
Thank you for your message.

Current status:
Roby Casino has agreed to refund the full €1,020. I have already sent them my banking details (IBAN, name, etc.) a few days ago. They confirmed they would process a manual transfer.

I am still waiting for the money to appear on my NLB account. As soon as the refund is received, I will immediately update the complaint and mark it as resolved.

AskGamblers

• Support Team

hace 3 días

Dear @ElGrinch93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Estadísticas de quejas de Roby Casino

Resueltas 16 / 17

Cantidad promedio $1,688

Duración media de quejas 5 días

Tiempo de respuesta promedio 3 días

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