Queja #8 Richville Casino

Unjustified account closure and 2 000 EUR confiscation

Por stanrola

hace 2 semanas

Dear AskGamblers Team,

I am lodging an official complaint against Richville Casino regarding the sudden closure of my account and the confiscation of approximately €2,000 in winnings.

Upon trying to access my account, I discovered it was blocked. When I contacted support, they informed me that my account was banned under clause 16.10.2.3 for "bonus abuse" (see attached email).

I strongly deny this accusation. I have strictly followed all the casino's Terms and Conditions, including all bonus rules (maximum bet limits, eligible games, and wagering requirements). I have not engaged in any fraudulent activity, nor do I possess multiple accounts.

It seems the casino is using a generic "bonus abuse" clause as an excuse to avoid paying out a legitimate, substantial win.

I kindly request that AskGamblers assist me in:

1. Demanding that Richville Casino provide concrete evidence of the alleged bonus abuse.

2. Recovering my confiscated winnings of €2,000 and reopening my account (or facilitating a manual withdrawal).

I am fully ready to cooperate, provide any necessary identification documents (KYC), and assist in the investigation.

Thank you for your time and help.

Best regards,

Rolandas

Casino en conflicto Richville Casino

Motivo Pago rechazado

Cantidad €2000

Discusión

AskGamblers

• Support Team

hace 1 semana

Dear Richville Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Richville Casino

Resueltas 2 / 6

Cantidad promedio $849

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Richville Casino Quejas

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