Queja #6 Pistolo Casino

Withdrawal still under review after 6 full days

Por Johan K.

hace 10 meses

I claimed a 111% bonus from Pistolo Casino on July 12 and completed the wagering requirements within a few hours, fully according to the terms. I submitted a €500 withdrawal request the same day (July 12), and it is still under review — six full days have now passed.

About a day and a half ago, I contacted their Live Chat, and was told my case had been escalated as high priority, but I haven’t received any further updates since then.

For comparison, I claimed the same bonus from their sister site, Cleobetra, on July 13. I also completed the wagering within a few hours, requested a €500 withdrawal on July 13, and received the payment on July 15.

Casino en conflicto Pistolo Casino

Motivo Pago retrasado

Cantidad €500

Discusión

AskGamblers

• Support Team

hace 10 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

somerick

• Finlandia

hace 10 meses

Interestingly, just as I sent my previous message, my withdrawal was processed and the funds arrived in my account shortly after. Perfect timing!

Thank you to all involved for handling the matter — much appreciated.
Wishing everyone a great rest of the summer!

AskGamblers may mark this case as resolved.

Best regards,
somerick

somerick

• Finlandia

hace 10 meses

Dear Pistolo Casino team,

Thank you for your reply.

I fully understand that delays can happen, especially during the summer holiday period, and I appreciate your efforts in handling withdrawal requests.

That said, my withdrawal request was submitted on July 12, so we are now approaching 10 days of waiting. While I’ve remained patient, I do feel the delay is starting to seem quite excessive.

I kindly ask for any further updates when possible, and thank you again for your time and attention to this matter.

Best regards,
somerick

Pistolo Casino

• Representative

hace 10 meses

Dear somerick,

We would like to inform you that we are looking into your request.

We kindly request that you remain patient as we endeavor to complete the withdrawals as soon as possible.

Thank you for your patience and cooperation.

Kind Regards,
Pistolo Casino team

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

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< first name removed >

< email address removed >

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