Queja #2 Pistolo Casino

My account has been reopened after self exclusion

Por Patryk T.

hace 1 año

11 April 2025. I sent an email to the support of Pistolo Casino to close and block my account because I have a problem with gambling.

They respond and ask me if I am sure. I confirmed. Then they sent me an email that my account was closed.

30.04.2025, I logged in to this account and I was able to make deposits, and because I have a problem with gambling, I did it (I deposited 3180 PLN (in a few deposits)) and I lost it.

I want to get a refund from the casino, because it is against to law to let me deposit after I asked to close and block my account because of my gambling problem.

I didn't request that my account to be reopened. I didn't open any new accounts.

I attach files to confirm:

I emailed them to close and block my account because of my gambling problem.

My emails to get a refund (I'm waiting more than a month I haven't gotten the answer)

They have not responded for 1 month, so I ask you, AskGamblers, to help me.

Casino en conflicto Pistolo Casino

Motivo Reembolso rechazado

Cantidad zł3180

Discusión

AskGamblers

• Support Team

hace 11 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rastaaa92

• Polonia

hace 11 meses

I got the money. You can close this complaint as solved. Thank you

Pistolo Casino

• Representative

hace 11 meses

Hello rastaaa92,

We are happy to confirm that your refund of 3,180 PLN has been processed, and the money has been sent from our side on June 17th, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards. 

Our team wishes you all the best for your future activities! 

Kind regards,
Pistolo team.

rastaaa92

• Polonia

hace 11 meses

Thank you. Im waiting for money and then we can close this as resolved :)

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

Pistolo Casino Quejas

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Buenas noches,

El pasado lunes 11/08 solicite la retirada de 500€
El pasado martes 12 otros 500€
El pasado miercoles 13 otros 500€

Contacto por el chat en vivo y la respuesta siempre es la misma: Todo esta correcto, en breve recibira novedades.

Sigo sin recibir novedades y veo que este casino trae problemas con sus pagos.

Mi ingreso se realizo con VISA al igual que mi retiro
Estoy verificado

Gracias de antemano por la ayuda.

Saludos.

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I am writing a complaint regarding my withdrawal, which I made on 11.5.2026.

Today, it is 22.5.2026, and I still haven't received any news.

They are always saying it could be processed every day and that I need to stay patient.

I would just kindly ask you if you could check the situation with them and help me

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This is a message for pistolo.

The payment is delayed from 12/3/2036.

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Account closure money witheld 1132

Hello,

this complaint is to advise of Pistolo Casino's locking me out of my account as of Feb 6th, 2026 and withholding my funds.

Ive lost over $8000 CAD in this website and not i get locked out and theyre withholding the $1132 that was left in my account.

Ive gone to live chat multiple times and they told me to contact them via customer support email. My VIP host was answeringI did and all of a sudden communication just stopped one day.

The first email was Feb 6, 2026 with my pistolo vip host, he asked for a screenshot of the error when logging in, then another customer service rep answered on Feb 11, 2026 and said he changed my password and it should be ok.

It was not, I am still logged out. I told them this.

Feb 12, 2026 i get an email from Ethan VIP Management team saying that my account is under review. Ive sent multiple follow up emails and have not heard back from them.

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On January 9th, I requested a withdrawal of 570,000 HUF after winning at Pistolo Casino. Despite my request being made nearly two months ago, I have yet to receive my funds.

For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >

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The platform requested identity verification (KYC), and I fully complied with all requirements. I submitted:
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• Front and back of the document
• Selfie as requested

After submitting all the requested documents, I have not received any response or update from the support team. My account remains pending, and I am unable to proceed normally.
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I kindly ask AskGamblers to assist in resolving this issue and request Pistolo to review my documents and complete the verification process as soon as possible.

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Pistolo Long check KYC

Hello,

I would like to file a complaint regarding Pistolo Casino.
I have been waiting for the verification (KYC) of my account for over 3 weeks now.

All required documents were submitted correctly, and this was confirmed by the live chat support.
However, during these 3 weeks:

– I was not given any specific reason for the delay,
– I was not asked for any additional or missing documents,
– my withdrawals were cancelled and returned to my balance without explanation,
– support continues to respond with generic messages,
– I was refused a ticket number or any official confirmation of my case.

Every time I contact support, I only receive the same message:
“Your case is being reviewed by the responsible department.”

No timeline.
No reason.
No transparency.

Meanwhile, my funds remain blocked, and I am unable to withdraw anything.

I kindly request AskGamblers to assist in resolving this issue and help speed up the verification process so I can withdraw my funds.

My account details:
– Email linked to my Pistolo account: [email protected]
– Withdrawal amount: 7000PLN

Thank you for your support.

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