Queja #1 7BitCasino

Payment delayed for over a month

Por AkTatz009

hace 8 años

I registered on 7bit casino last month (February).
After my first deposit I requested a withdrawal which was paid to me the very next day. I thought to myself this is a great casino and I would like to continue playing with them. I tried my luck again with 3 more deposits and on the last deposit I managed to bring my balance up to 2705.2EUR. I was so happy, I requested another withdrawal expecting to be paid within the same time frame. Unfortunately for me it has been a month since the day I requested that withdrawal and still the casino has not paid me. I have had several conversations on chat where the team told me that they would alert the finance department to process my withdrawal but still I have not received anything. After a couple of weeks they sent me an email requesting a few documents for my account to be verified. I sent them the documents within 24h and the documents still don't appear to have been approved (it's been a few weeks all ready). I wish I had found this website sooner because I do not know what else I can do.
Chat tells me to be patient, but I think I have been more than that, I think it's time they pay me my money. Please help me AskGamblers.

Casino en conflicto 7BitCasino

Motivo Pago retrasado

Cantidad €2705.2

Discusión

AskGamblers

• Support Team

hace 8 años

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AkTatz009

hace 8 años

Thank you very much Ask Gamblers, I have now received my money

AskGamblers

• Support Team

hace 8 años

Dear @AkTatz009,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

7BitCasino

• Representative

hace 8 años

Dear AKTATZ009,

First of all, let me assure that we didn't want to postpone your cashout. We approved money on time, but due to unknown technical issue on payment system side, withdrawal didn't go through.

The issue has already been solved, please check your balance.

Accept our apologies, we really did our best to solve the trouble in the shortest terms.

Thank you for being a loyal customer

7bitcasino Team

Estadísticas de quejas de 7BitCasino

Resueltas 8 / 8

Cantidad promedio $4,101

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

7BitCasino Quejas

Ver todas las quejas contra este casino.

It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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Delayed Withdrawal at 7BitCasino NZD 6900 Pending

I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

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It's now been almost 72 hours. I emailed support multiple times, with no response. Talked to live chat who repeatedly just tell me I am in queue and that withdrawals are processed on a “first come first served” basis; or they tell me to just “wait a little longer”. Then I get told I need to verify my deposit (which I already did days ago and have the screenshots to prove it), only to still be waiting.

I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

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Hi everyone,

Yesterday I started to play in 7BitCasino. I got stuck in a game and won a small amount. So I requested a withdrawal. After that I was asked to verify, I did and so I requested my withdrawal again after verification.

The casino claims the withdrawal happens instantly, but I'm waiting now hours. I started to ask support for help, but they always give me automated responses, which really don't help much.

Can someone please look at this?

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They keep giving me the same answer to "Be patient, you will have your money in a bit"

The withdrawal is stuck and nobody is doing anything about it!!

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