Mostbet Casino - Withdrawals not reached my account

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear umar5319!

We are sorry to hear that you have had a negative impression. We are always striving to improve our users' experience and get to the bottom of the situation.
We have received a response from the finance department:
1) 200000 RS, The withdrawal amount was returned to the client's game account (2025-02-02 11:26:31).
2) 250000 RS, The withdrawal was successfully confirmed by the Betting Company 29.01.25 (TID/UTR 790977) To find out information about the lack of funds on the client's details, the client needs to contact the bank. If the bank cannot find the funds for this period, the client must provide:
- a screenshot of the bank's official response based on the results of the verification (confirmation from the bank that this transaction has not been credited to the account)
- a bank statement from the day the funds were withdrawn to today in PDF format.
Please provide the requested files in a reply email to mpayme­nts­@mo­stb­et.com.

Best regards, Mostbet.

1) 200000 RS, The withdrawal amount was returned to the client's game account (2025-02-02 11:26:31).

I can confirm that this withdrawal was returned to my gaming account today

Regarding

2) 250000 RS, The withdrawal was successfully confirmed by the Betting Company 29.01.25 (TID/UTR 790977)

I have not received this withdrawal in my easy paisa account. I have already forwarded my easy paisa bank statement to mpayme­­nt­s­@­mo­­stb­­et.com

So far I have not received any email back or money in my bank account.

Please pay this withdrawal as soon as possible

Regarding withdrawal of 250000 RS, I just contacted my easy paisa bank and they are saying that there is no such transaction namely TID/UTR 790977 credited on 29.01.2025. Moreover they are saying to provide receipt/proof of this payment sent to my easy paisa account number. 03325558496. And they are also enquring that who had sent this payment to my easy paisa. Was it a bank or a person. ? Kindly provide receipt/proof ?
Easy Paisa bank also saying that they do not provide any such verification letters saying that money was not credited to my easy paisa account

They have told me to provide my easy paisa bank statement or screen shot sowing that this money was not credited to my account on 29.01.2025

I have just sent my laste easypaisa bank statement to mpayme­­nt­s­@­mo­­stb­­et.com
It does not show any money credited on 29.01.2025 in the amount 250000 RS
Please pay my withdrawal as soon as possible

Dear Askgamblers,

I have provided the relevant info in my last reply. I have asked mostbet to provide proof/receipt of this withdrawal as required by my bank and my bank do not issue balance verifications letters and I have already provided my latest bank statement showing this withdrawal never reached my account.
It has happened to me before when I did not receive my deposit of 219000 RS and mostbet keep denying and taking the side of their fraud agent namely "Abdul Rasheed" and after a month long investigation they paid my deposit of 219000 RS and apologised to me. I made that complaint on this askgamblers website . Please check last complaints made against mostbet.
Same is the case here and mostbet is not providing receipt/proff of this withdrawal. The problem is that mostbet agents are involved in fraud and they do not deposit/withdraw money in correct account. Last time I had to involve police and FIA (federal investigation agency) to resolve this matter.
And I promise this was my last time to deposit money in this shitty mostbet website and I will never ever play there again as deposit/withdrawals are never credited and they use bogus system that we need to transfer money to 3rd parties to deposit/withdraw money in our account
My warning to mostbet. Pay my withdrawal as soon as possible or I will involve police and FIA as I did last time when my deposit of 219000 RS did not reach my account and ultimately mostbet had to accept my request and credited my money

Hello, Dear umar5319 and AskGamblers Team!

We're always interested in getting to the bottom of a situation. We had a verification of this case, we have sent details to suppor­t@a­skg­amb­ler­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

As written in my previous reply, I ask mostbet to provide receipt/proof of this withdrawal as it never reached my account. My bank (easy pasa) confirmed that there is no payment of 250000 RS that was deposited in my account on 29.01.2025. and there is no such transaction number (TID/UTR 790977) Easy paisa is asking to provide receipt/proof. Easy paisa do not issue any balance verification letters. My easy paisa wallet number is 03325558496. I again ask mostbet to provide receipt/proof that this payment was sent to wallet number 03325558496. My bank easy paisa is also asking that who had sent this payment ? Name of the person sending / name of company ?
If mostbet are ligid and genuine if they had sent this withdrawal then provide proof/receipt showing payment was sent to wallet number 03325558496
I have already provided my bank statement showing no deposits of 250000 RS on 29.01.2025
Mostbet agents are involved in fraud and sending money to wrong accounts on purpose or by mistake. This had happened to me before when I did not get my deposit of 219000 PKR and after numerous complaints and lengthy invetigations , mostbet finally deposited this money in my account and also apologised to me
Mostbet agents are involved in fraud and scams and this company can not be trusted. As said before if this matter is not resolved amicably, I will involve police and FIA (Federal investigatin agency)

my bank eays paisa is requesting to provide name of person / company who had sent this payment and proof/receipt showing money was sent to wallet number 03325558496

I ask mostbet to check if this withdrawal was sent to correct wallet number i-e 03325558496
As said previously mostbet agents in Pakistan are involved in fraud and they are sending withdrawals either mistakenly or on purpose to wrong wallets to defraud customers
I ask mostbet to provide receipt/proof that payment was sent to wallet number 03325558496

I ask mostbet to check if withdrawal was sent to correct wallet number i-e 03325558496

Hello, Dear umar5319 and AskGamblers Team!

Thank you for waiting. The transfer of funds was successfully completed. Enclosed is a confirmation receipt. We hope that this information will help to resolve the complaint.

Best regards, Mostbet.

Dear @umar5319,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi

So far I have not received this money. The provided screen shot does not show name of sender or name of sending bank. Seems its a fake screen shot. I ask mostbet to provide screen shot/receipt showing name of sender and name of sending bank as required by my easy paisa bank. I also ask mostbet to provide bank statement from the sending bank

I also ask mostbet to make a complaint from sending person/bank that this money was not credited to my easy paisa account i-e 03325558496. Seems like this screen shot is from meezan bank. Please make a complaint to launch an investigation from sending person/bank

I also ask mostbet to provide complaint number for above stated transaction. This screen shot is from meezan bank

Dear @umar5319,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgamblers.

I have not received this money so far. As stated in my previous reply I have asked mostbet to ask sending person/bank to launch a complaint that this money never reched my account. I have also asked mostbet to provide complaint number. The screen shot provided by mostbet is from Meezan Bank in Pakistan. In Pakistan there is a procedure to launch a complaint when money is not received by receipient.

Dear Askgamblers, I ask you to ask mostbet to follow above procedure stated by me. Its urgent and its been many days that I have not received this deposit. Please help

Hello, Dear umar5319 and AskGamblers Team!

Thank you for waiting. The transfer of funds was successfully completed. Enclosed is a confirmation receipt with the sender's details. We hope that this information will help to resolve the complaint.

Best regards, Mostbet.

Hello @mostbet

I have seen this screen shot and as I stated in my previous reply that I have never received these funds. As a proof I have already provided my bank statements. I asked mostbet to ask sending person/bank to launch a complaint that this money never reched my account. I have also asked mostbet to provide complaint number. The screen shot provided by mostbet is from Meezan Bank in Pakistan. In Pakistan there is a procedure to launch a complaint when money is not received by receipient.

Make a complaint as soon as possible and provide complaint number.

Seems mostbet is not reading my previous replies or mostbet is blind or ignorant to ignore my previous replies

Dear Mostbet.

Please check my previous replies and launch a complaint from sending person/bank that I have not received these funds. Provide complaint number.

Today I have also emailed the following to mpayme­­nt­s­@­mo­­stb­­et.com

1) My bank's official response based on the results of the verification (confirmation from the bank that this transaction has not been credited to the account)
2) a bank statement from the day the funds were withdrawn to today in PDF format.

Please check with mpayme­­nt­s­@­mo­­stb­­et.com if they have received my latest docs and info

Please credit these funds to my account as soon as possible

Dear Askgamblers,

Please check my last reply. I have replied to mostbet's initial reply in which they asked

"To find out information about the lack of funds on the client's details, the client needs to contact the bank. If the bank cannot find the funds for this period, the client must provide:
- a screenshot of the bank's official response based on the results of the verification (confirmation from the bank that this transaction has not been credited to the account)
- a bank statement from the day the funds were withdrawn to today in PDF format."


I have emailed the following to mpayme­­­n­t­s­­@­­mo­­­st­b­­­et.com

1) My bank's official response based on the results of the verification (confirmation from the bank that this transaction has not been credited to the account)
2) a bank statement from the day the funds were withdrawn to today in PDF format.

There is no response from mostbet. Its been many days that my withdrawal has not reached my account. Mostbet is not cooperating and I am now thinking to involve local police and FIA (Federal investigation agency in Islamabad in Pakistan) . Please ask mostbet to cooperate and pay my withdrawal.

If mostbet does not cooperate , please lower their ratings.

I can confirm I have received this money back in my casino account today

Matter stands resolved now.

Thank you askgamblers for help. Much appreciated!!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.