Locked Account and Funds

In April 2025, I decided to create an account with Mostbet with gaming ID: 237061512, an online betting platform that seemed to offer a range of engaging spot games and promotions. Like many others, I was drawn in by the colorful interface, the promise of quick wins, and the seamless experience advertised across social media and betting forums.

At first, everything went smoothly. I deposited a modest amount of money and began placing bets on a variety of spot games. The games were exciting, and for a few weeks, I was actively engaged, sometimes winning, sometimes losing—part of the usual ups and downs of betting. My account was active, transactions were processed quickly, and I even began building a strategy based on the trends I was noticing. I wasn’t betting huge amounts, but I had accumulated a decent balance over the weeks—funds I intended to either withdraw or reinvest depending on my progress.

Then, out of nowhere, things changed.

One day, as I attempted to log in, I was greeted with a message that said my account had been locked for security reasons and that identity verification was required. I wasn’t entirely surprised—after all, KYC (Know Your Customer) procedures are common in the online betting world to prevent fraud and ensure legal compliance. Though I found the sudden lock a bit abrupt, I figured it was part of routine checks.

I promptly followed the instructions and submitted all the requested documentation: a photo ID, a utility bill for address verification, and even a selfie holding the ID. Shortly after submitting the documents, I received an email asking me to schedule a video verification call. The email explained that this was the final step in confirming my identity.

I scheduled the call at the earliest available time and made sure I was prepared. During the video call, a Mostbet representative asked me a series of questions—mostly about my account activity, the devices I had used to log in, and my general betting patterns. I answered every question clearly and truthfully. The call lasted around few minutes, and at the end, the representative thanked me for my time and informed me that I would receive a confirmation email once the verification process was completed.

I left the call feeling reassured. It all seemed standard procedure, and I expected to regain access to my account shortly.

But that’s when the real trouble began.

The next day, when I tried to log into my account, I was still locked out. This time, the error message was more vague—simply stating that I could not access the account at that moment. No further instructions. No updates. I waited a few hours, thinking it was just a delay in the verification process. Then a day passed. Then two. I sent a follow-up email to Mostbet’s support, asking for an update.

No reply.

I tried reaching out through every channel I could find—email, their in-app support chat, even messaging them on social media. Days turned into weeks, and still, there was no response. My account remained inaccessible. What was even more frustrating was the fact that my funds were still in that account. I could see, through the public interface, that my username still existed, but I was completely locked out.

With each passing day, my concern grew. I had followed every instruction. I had completed the video call. I had submitted all my documents. Yet, instead of resolving the issue, Mostbet had effectively cut me off without explanation.

I began reading through online forums, trying to see if others had gone through something similar. To my dismay, I found dozens of users reporting near-identical experiences—accounts locked after requesting withdrawals, video verifications that led nowhere, and complete silence from customer service once funds were involved. Some users claimed their accounts were permanently banned after verification, others never heard back at all.

It began to dawn on me that I might never see those funds again.

Despite that sinking feeling, I didn’t want to give up. I documented everything: screenshots of my account, emails, proof of my deposits, and my verification attempt. I began reaching out to betting watchdogs, online dispute platforms, and even consumer protection agencies. I filed a complaint with an international online gambling regulator, though I wasn’t sure if they had any real power over Mostbet, given the company’s murky jurisdiction.

I also considered the legal route, though that too was complicated. Mostbet operates in a legal gray area in many countries, and pursuing a case across borders is a difficult, time-consuming, and expensive process for an individual.

As of today, my account is still inaccessible. I’ve received no updates, no decisions, no clarification. I don’t even know whether my verification was approved or denied. I’ve been left in the dark, along with my money.

What’s most upsetting isn’t just the loss of funds—it’s the lack of transparency, accountability, and basic customer service. A company that handles people’s money should operate with clear standards and open communication. Instead, Mostbet has turned what should have been a simple verification into a confusing, frustrating ordeal.

For me, this has been a hard lesson in trust and online security. I’m still holding out hope that Mostbet will resolve the situation—but based on how they’ve handled things so far, I’m not optimistic.

Until then, my account remains locked, my emails unanswered, and my funds held in limbo.