Mostbet Casino - Account still frozen even after skype verification

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear Khansahab!

We're sorry you had a negative impression. We have forwarded your request to the security department. Only the security department knows the details of the freezing and blocking of game account. We will get back to you when we have the information.

Have a nce day!
Best regards, Mostbet.

It's more than 5 days since i submitted my complaint here and still there no update
I would like to know how early is your soonest and would need a timeframe in your next response.

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, Dear Khansahab!

Thank you for waiting. We have received information that your game account was unfrozen on 12.02.2025. Please confirm that the complaint has been resolved.

Have a nce day!
Best regards, Mostbet.

Dear @Khansahab,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Where is my remaining amount ??
I had more than 195,000 INR in my gaming wallet but now it shows only 58,800 INR
Where is my remaining amount is gone ??

Hello, Dear Khansahab!

We have forwarded your request to the finance department for review. Unfortunately, verification takes some time. We will get back to you when we get the information. Thank you for waiting.

Have a nice day!
Best regards, Mostbet.

You have already taken so much time, just tell me where is my remaining amount ?

I had more than 195,000 INR in my gaming account and now it only shows 58,800 INR

I want my money back.

Hello, Dear Khansahab and AskGamblers Team!

Thank you for waiting. We can see that you have successfully withdrawn available funds.
We have received a reply after careful verification that 2025-02-12 15:04:45 (UTC+3) coupons 120850­753­9,1­208­509­721­,12­085­08677 were recalculated, previously credited winnings for a total of 136,400 INR were debited from the user's game balance. The player has made three same bets, according to rule 5.11 the coupons were refunded with coefficient 1. We have sent details to suppor­t@a­skg­amb­ler­s.com. We hope this information will help resolve the complaint.

Have a nice day!
Best regards, Mostbet.

Dear askgambers, you can see that in the same match i have made two same bets

And earlier i have made multiple same bets on the same event as you can see in the screenshot that i have attached in this reply.
I am asking you mostbet then why you have not declined my bet earlier ?? this is not the first time that i have made three same bets.

I think mostbet rules only works on winning bets not on losing bets

Because earlier when i have made three same bets, i lost that bets.

Dear askgamblers you can see that it's clearly a cheating.

And i don't think there is any rule that says you can only bet one time on the same bet,
I have played on many gaming websites but I have never seen such a rule on any website that says you only bet one time on the same, they have never declined my bet because of this reason.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Mostbet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hello, Dear Khansahab and AskGamblers Team!

Thank you for waiting. We have sent additional information to suppor­­t@­a­s­kg­­amb­­le­r­s.com. We hope this information will help resolve the complaint.

Have a nice day!
Best regards, Mostbet.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.