Queja #7 Mega Dice Casino

Megadice closed my account with 72000 inside and they are evading me since two weeks

Por mortadelo

hace 6 meses

Hello, guys I'm devastated. Megadice 15 days ago closed my account without notice or something, I have inside 72.000 usdt.

I send emails and they are not responding to any mail..

Even in live chat, they ignore me, they close the chat at the same time I say something..

I am filing an urgent complaint requesting your immediate investigation and mediation against Megadice (operated by Megablock Gaming). I am currently owed USD 72,000, which has not been paid and has been outstanding for more than two weeks (14 business days) despite repeated attempts to resolve the matter directly.

Summary of the issue

Amount owed: USD 72,000.
megadice.com
Attempts to communicate: multiple emails (no reply for weeks); Live Chat sessions are immediately closed by their staff without response.
Payment anomaly: the operator claims to have paid the balance, but the funds were sent to a cryptocurrency wallet that is not mine. At no time did Megadice request my wallet address, and they never confirmed any payout destination. The only reasonable expectation was payment to the wallet where I originally deposited, or at minimum, prior confirmation of the destination wallet.
Licensing concern: according to my information, Megadice/Megablock Gaming does not hold a valid Curaçao license (their Curaçao licenses were terminated in 2024). I request that AskGamblers verify the operator’s licensing status and take this into account.

Why I request AskGamblers’ involvement

Your platform is uniquely placed to review disputed payouts, contact operators on behalf of players, and escalate unresolved issues to regulators. I request that AskGamblers open a mediation case, contact Megadice/Megablock Gaming to demand immediate remediation, and advise on next steps if the operator refuses to cooperate.

Variables and evidence I am providing (and which I understand AskGamblers typically considers when deciding to accept/approve a complaint):

Please I need your help.

Casino en conflicto Mega Dice Casino

Motivo Cierre de cuenta

Cantidad $72000

Discusión

AskGamblers

• Support Team

hace 6 meses

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 6 meses

Dear @mortadelo,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.

mortadelo

hace 6 meses

askgamblers and megadice can someone reply me?

mortadelo

hace 6 meses

Hello askgamblers and Megadice team, here is IRREFUTABLE proof that Megadice knows exactly where the erroneous withdrawal was made and, consequently, knows exactly which wallet is my USDT wallet.

You will see that the one highlighted in red is THEIR wallet, where I deposited funds into my account on their website.

And in yellow, you will see the payments they made to me before scamming me with the final payment.

MegaDice, I am sharing this with many people. I suggest you investigate this scam and find a solution. I have everything fully documented.

You know perfectly well that the funds have been paid to a wallet that is not mine, and yet you still do not acknowledge it.

Acknowledge it once and for all and pay me into MY ONLY WALLET THAT I HAVE, and from where I made ALL my deposits.

Estadísticas de quejas de Mega Dice Casino

Resueltas 4 / 5

Cantidad promedio $16,186

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Mega Dice Casino Quejas

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Winning voided and account closed

All documents were submitted, and the verification was successful.

After that, the amount was deducted. The account was closed.

Please help me open my account and get my money back.

Both the deposit and winning amounts were deducted.

We are ready to provide any documents that are requested.

We haven't violated any rules.

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I made deposit for 1000e and after about one month my balance was 2000e. I made KYC verification and all went fine. When I try to withdraw they closed my account and took all money including the deposit. Megadice sent email claim that I violated rules but that is impossible. I can not login anymore.

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Account locked and gone money

Dear Sir/Madam, Mega Dice Casino has locked my account, voided all bets, and taken all the money including my deposit? I do not have access to my account and cannot send you pictures, but there was $900 in the account. They asked me to send documents for the withdrawal, which I did, and after that I received an email with no explanation stating that I had violated the rules and that I no longer have access to the account. I do not understand what I did wrong and why they voided all my bets, and how they could take my deposit?

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Complaint regarding unexplained account closure and funds

I am writing to formally lodge a complaint regarding the unexpected and unexplained closure of my MegaDice Casino account.

Username/Email linked to the account: < sent to the casino >

Date of closure: 19.6.2025

Balance at the time of closure: ~$1500

Total deposited: $777,71

Despite having successfully verified my account and complying with all requested documentation, without warning or justification my account has been closed. To date, I have received no detailed explanation for this action and, more importantly, no return of my remaining balance.

I request an immediate and transparent explanation for the closure of my account, as well as a full refund of the remaining funds. I would also like to be informed if there are any allegations or claims of terms of service violations, and if so, to be provided with clear evidence.

If this issue is not resolved promptly, I will be forced to escalate the matter to relevant regulatory bodies, payment providers, and consumer protection agencies. I would prefer to resolve this amicably and directly with your support team, but I expect transparency and fairness in return.

Please confirm receipt of this message and respond with the steps you will take to resolve this situation.

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