Queja #1 Mega Dice Casino

Complaint regarding unexplained account closure and funds

Por Jakob P.

hace 11 meses

I am writing to formally lodge a complaint regarding the unexpected and unexplained closure of my MegaDice Casino account.

Username/Email linked to the account: < sent to the casino >

Date of closure: 19.6.2025

Balance at the time of closure: ~$1500

Total deposited: $777,71

Despite having successfully verified my account and complying with all requested documentation, without warning or justification my account has been closed. To date, I have received no detailed explanation for this action and, more importantly, no return of my remaining balance.

I request an immediate and transparent explanation for the closure of my account, as well as a full refund of the remaining funds. I would also like to be informed if there are any allegations or claims of terms of service violations, and if so, to be provided with clear evidence.

If this issue is not resolved promptly, I will be forced to escalate the matter to relevant regulatory bodies, payment providers, and consumer protection agencies. I would prefer to resolve this amicably and directly with your support team, but I expect transparency and fairness in return.

Please confirm receipt of this message and respond with the steps you will take to resolve this situation.

Casino en conflicto Mega Dice Casino

Motivo Cierre de cuenta

Cantidad $777.71

Discusión

AskGamblers

• Support Team

hace 6 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mega Dice Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

LeonidisJP

• Eslovenia

hace 6 meses

Response to Allegation of T&C 17.1.3.10 Violation

Dear Mega Dice Casino Team,

Thank you for your response.

I would like to formally clarify that I have never used any automated players, bots, external scripts, or automation tools of any kind. Your accusation of violating T&C 17.1.3.10 is incorrect.

The only form of automation I used was:

Autoplay inside the slot games themselves, which is an official in-game feature provided by the game developer and enabled directly through your platform.

Playing multiple slot games at the same time, which is also fully available and allowed through your interface.

These actions do not constitute “bots” or “automated players.” They are standard casino features available to every user and do not involve any external software or unauthorized tools.

Therefore, your decision to classify normal gameplay as the use of automated players is unjustified. I request:

1. Clear evidence showing that I used any external automation or bot, not just in-game autoplay.

2. A re-evaluation of the account closure and confiscation of my balance, as the provided reason does not match my actual gameplay behavior.

If you cannot provide concrete technical evidence of third-party automation, I respectfully request the reinstatement of my account or the release of my remaining funds.

I look forward to your prompt clarification.

Mega Dice Casino

• Representative

hace 6 meses

Hi,

The player breached Terms and Conditions 17.1.3.10. Therefore, the account closure and balance adjustment were carried out in full accordance with our T&C.

Kind regards,
Mega Dice Casino Team

AskGamblers

• Support Team

hace 6 meses

Dear all,

This complaint has been reopened as per Mega Dice Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Estadísticas de quejas de Mega Dice Casino

Resueltas 4 / 5

Cantidad promedio $16,186

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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We are ready to provide any documents that are requested.

We haven't violated any rules.

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I send emails and they are not responding to any mail..

Even in live chat, they ignore me, they close the chat at the same time I say something..

I am filing an urgent complaint requesting your immediate investigation and mediation against Megadice (operated by Megablock Gaming). I am currently owed USD 72,000, which has not been paid and has been outstanding for more than two weeks (14 business days) despite repeated attempts to resolve the matter directly.

Summary of the issue

Amount owed: USD 72,000.
megadice.com
Attempts to communicate: multiple emails (no reply for weeks); Live Chat sessions are immediately closed by their staff without response.
Payment anomaly: the operator claims to have paid the balance, but the funds were sent to a cryptocurrency wallet that is not mine. At no time did Megadice request my wallet address, and they never confirmed any payout destination. The only reasonable expectation was payment to the wallet where I originally deposited, or at minimum, prior confirmation of the destination wallet.
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Why I request AskGamblers’ involvement

Your platform is uniquely placed to review disputed payouts, contact operators on behalf of players, and escalate unresolved issues to regulators. I request that AskGamblers open a mediation case, contact Megadice/Megablock Gaming to demand immediate remediation, and advise on next steps if the operator refuses to cooperate.

Variables and evidence I am providing (and which I understand AskGamblers typically considers when deciding to accept/approve a complaint):

Please I need your help.

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