Queja #4 LuckyElektra Casino

My account is not verified

Por muradArgo

hace 3 años

Hello. Please help me to get my money.

On December 25, 2022, I created an application for withdrawing funds from the casino.

On December 27, I received a letter from [email protected] about the need to provide documents. I sent them all the documents on the same day

On December 29th, I received an email from support@luckyelektra.com, they asked the question "Why do I use VPN" and I replied that I did not use VPN. Then, at their request, I logged into my account again and notified the live chat support about it.

On January 1, support@luckyelektra.com notified me that they informed the relevant department that "I have logged into my account" and asked to wait 3 business days.

Three days later, I received no response from them. Please help me to pass the verification and get my money.

Casino en conflicto LuckyElektra Casino

Motivo Problemas de verificación

Discusión

AskGamblers

• Support Team

hace 3 años

Dear @muradArgo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

LuckyElektra Casino

• Representative

hace 3 años

Dear Customer,

Thank you for your patience.

Your account verification was completed and the withdrawal request was paid. You can be sure that we are always doing our best and your feedback is highly appreciated.

Please feel free to contact support at any time, should you have any questions.

Sincerely,
LuckyElektra

LuckyElektra Casino

• Representative

hace 3 años

You can say:

Hi there,

Thank you for contacting us. We sincerely apologize for this inconvenience.

I'd like to confirm that we have expedited this issue internally and will verify your account. We will be sure to contact you with next steps within the next few business days. Should you have any other questions please feel free to reach us at support@holapartners.com

Estadísticas de quejas de LuckyElektra Casino

Resueltas 6 / 6

Cantidad promedio $820

Duración media de quejas 4 días

Tiempo de respuesta promedio 1 día

LuckyElektra Casino Quejas

Ver todas las quejas contra este casino.

LuckyElektra delay withdrawals 1500 USD

Hello.

I have an account in this casino for more than 2 years.

This time I request 3 different withdrawals of USD 500.

I requested it since last June 21st. As of today, I have not received the payment and when I contact support, the only answer is that "I should wait".

I have attached the screenshot with the pending withdrawal request.

Is possible to help me AskGamblers, please?

Resuelta

$1,500

Deposit will not be processed

I made a deposit of €18.51 yesterday at 3:15 p.m. Normally I received such deposits after a few seconds to minutes. But not this time. After about half an hour I wrote to support to ask what was happening with my deposit and at the same time checked whether it had already been completely transferred. According to my crypto provider and also on the blockchain, I could see that the money had already been received in the casino. But support told me to wait 2 hours. After 2 hours same problem, still no money on the player account. Then I waited again and wrote to support in the evening who referred me to today and today support said they were sorry, everything had been forwarded and I should wait for a response. I have a really, really bad feeling about this, and I would like to have my money, at least a statement about what the problem is or something similar. They just end the chat if I ask again about the problem.

Resuelta

€19

Withdrawal cancelled many times

I made a 60€ deposit with bonus at 27.09.2023, and managed to win 150€. Then I have tried several times to do withdrawal, and it always get cancelled. I have been contact to livechat many times, and asked what is wrong with my withdrawal.

They just told me to do it again, but finally they told me to send my bank details via email, and I did so. Now i havent heard anything from them, and money is still in casino account. It feels like there's no way to get any good response to my questions.

I hope this complain will help me.

Thank You

Resuelta

€150

The Casino does not manage to complete verification

Dear Ladys and Gentlemen,

I am waiting now for a whole month for my withdrawal request to be processed (14.07.2023). The Casino has sent me a email for verification on 17.07.2023 which documents I have sent the same day. The Casino never replied to my email and when I asked Live Chat they just said they received the documents and I have to be more patient. On beginning of August I found a verification tab on the casino website where I uploaded all the documents (I never was instructed to do so whatsoever). Finally, 2 of the documents were accepted and one not. Again, I was not informed in any way and it wasn’t possible for me to find out what the reason was (support email ignored me, in livechat (which I contacted probably over 25 times) everyone said something else, mostly that I should be patient which is absolute nonsense at this point. When I am contacting livechat now it is the same thing.

On 11 August out of desperation I have sent them every transaction I made in July with my ewallet (they initially asked just for the transactions to the casino). This apparently hasn’t helped aswell, when contacting live chat they are either unaware that have subitted any documents or they say I should be patient which I have learned is a lie.

I now see that I have to take it in to my and your hands otherwise this verification will likely never happen. Please help me with this I would be so grateful! I will attach some documents (they are in German), but I have far more Screenshots of live chat that I can add if you want as I don’t want to overwhelm you with not so important information.

Addional information:
Withdrawal amount: 500€
On my account right now: roughly 2500€
Total deposit: 1x 500€

Thank you in advance!
Michael

Resuelta

€500

Delayed payment 6 months 2700

I have withdrawn for 6 months with luckyelectra it has been my worst experience at an online casino ever!

Asking for new documents all the time. Just stalling and not responding to any of my inquiries NO RESPONSE FROM THE CHAT OR EMAILS.

Finally, I have my account verified and now they are not paying I hope I can ask the rep. If that is normal procedure.

Resuelta

$2,700