Queja #111
LeoVegas Casino
Locked Account with Large Balance, No Reason Given
hace 7 años
I signed up at Leovegas 3 weeks ago and unfortunately lost €10,000. They were happy to take my money and even gave me a bonus for losing so much in one day.
I again deposited a few days later 8k. I managed to win a sizeable amount of money playing live casino games including getting very lucky on baccarat, their top card game, roulette, as well as blackjack. My lucky timing could not have been any better. The only thing I am guilty of is being lucky and winning. They processed cashouts for half my winnings. Then they suddenly decided to stop processing withdrawals while they "investigated" my account. I just shrugged and said go ahead and investigate all you want, I have nothing to hide.
Four nights ago after another winning session, I tried to log into my account and it had been locked "for security reasons." They have refused to elaborate, give me a timeframe of this investigation, or any information other than dragging their feet and claiming they are security checking my account. I have given them all my documents. I have given everything they have asked for. I am completely verified. They refuse to divulge what or why my account is locked. They have also refused to give me a timeframe of when my account will be reopened. This is something that a scam casino site does to its players. I am very disappointed and scared because I know they are fully licensed in Ireland, and the UK and I thought I could trust them with my money but apparently not. In addition I have a sizeable balance in my account which is now in the hands of LeoVegas and locked away from me which frightens me.
I have followed all of their TC's, I do not have multiple accounts. All my documents have been verified and my account is verified. I am not on a safe gambling list. They even admit when I ask in live chat that my account is locked for no reason other than "security checks" but they wont provide any other information. For them not to give me a timeframe or update me on what is going on is very unprofessional. I have a sizeable amount of money in my account they have locked, and to seperate me from this, and at this time essentially confiscate my funds is unacceptable. They are not following any rules except their own as they go along because they do not want to pay out a winner, and they are doing whatever as they please with my account.
This is not the behavior of a fully licensed casino, nor should they be given good reviews if this is what they do to high playing gamblers. I demand answers from them, and I demand my money be released. This is unacceptable behavior towards a customer because I won. I did not see my account locked or any investigations ongoing when I was losing. But suddenly I started winning, and they want to make things difficult for me. This is a scam right out of the what a bad casino would do. I am very frustrated and upset and I do not know where else to turn to make LeoVegas pay me my money I won. They are happy to collect losers money, but when it comes to paying out winners they delay and delay and delay. They should be ashamed of themselves
If they want to do a security check because of the size of my winnings that is fine they can go ahead and do that. But to give me no timeframe lock a large balance in my account, and give me no updates as to what is going on is absolutely ridiculous. They cannot just seize people's money because they feel like it. I want this resolved as quickly as possible.
I again deposited a few days later 8k. I managed to win a sizeable amount of money playing live casino games including getting very lucky on baccarat, their top card game, roulette, as well as blackjack. My lucky timing could not have been any better. The only thing I am guilty of is being lucky and winning. They processed cashouts for half my winnings. Then they suddenly decided to stop processing withdrawals while they "investigated" my account. I just shrugged and said go ahead and investigate all you want, I have nothing to hide.
Four nights ago after another winning session, I tried to log into my account and it had been locked "for security reasons." They have refused to elaborate, give me a timeframe of this investigation, or any information other than dragging their feet and claiming they are security checking my account. I have given them all my documents. I have given everything they have asked for. I am completely verified. They refuse to divulge what or why my account is locked. They have also refused to give me a timeframe of when my account will be reopened. This is something that a scam casino site does to its players. I am very disappointed and scared because I know they are fully licensed in Ireland, and the UK and I thought I could trust them with my money but apparently not. In addition I have a sizeable balance in my account which is now in the hands of LeoVegas and locked away from me which frightens me.
I have followed all of their TC's, I do not have multiple accounts. All my documents have been verified and my account is verified. I am not on a safe gambling list. They even admit when I ask in live chat that my account is locked for no reason other than "security checks" but they wont provide any other information. For them not to give me a timeframe or update me on what is going on is very unprofessional. I have a sizeable amount of money in my account they have locked, and to seperate me from this, and at this time essentially confiscate my funds is unacceptable. They are not following any rules except their own as they go along because they do not want to pay out a winner, and they are doing whatever as they please with my account.
This is not the behavior of a fully licensed casino, nor should they be given good reviews if this is what they do to high playing gamblers. I demand answers from them, and I demand my money be released. This is unacceptable behavior towards a customer because I won. I did not see my account locked or any investigations ongoing when I was losing. But suddenly I started winning, and they want to make things difficult for me. This is a scam right out of the what a bad casino would do. I am very frustrated and upset and I do not know where else to turn to make LeoVegas pay me my money I won. They are happy to collect losers money, but when it comes to paying out winners they delay and delay and delay. They should be ashamed of themselves
If they want to do a security check because of the size of my winnings that is fine they can go ahead and do that. But to give me no timeframe lock a large balance in my account, and give me no updates as to what is going on is absolutely ridiculous. They cannot just seize people's money because they feel like it. I want this resolved as quickly as possible.
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