Breach of self exclusion and rejected partial refund offer 1000 EUR

Good day!

I requested a payout on May 18th, but nothing has happened since then.

Both support and chat give the same template text, even though I've been inquiring since Wednesday or Thursday.

They tell me to wait, but support doesn't really respond anymore.

I see that as long as you have to pay, you're fine, but they don't want to pay anymore.

According to the general terms and conditions and the chat, the payout would take 3 business days.

Hello!

I'd like to file a complaint against Kingmaker Casino. On March 14th, after meeting all the requirements for the bonus I received from the casino, including the required wagering requirements, and all its requirements regarding stake limits, I managed to win and accumulate 7,000 PLN.

I immediately requested a withdrawal. Since I have a withdrawal limit of 2,000 PLN, I made three withdrawals in total:

-on March 14th, 15th, and 16th, each for 2,000 PLN. To date, 20 days after requesting the withdrawal, I haven't received any funds.

The staff uses pre-made formulas in the chat to reassure me that everything is fine. They don't provide a specific reason for the delays, nor do they provide any specific details. Unfortunately, days pass, and nothing changes. Contacting support doesn't help either.

The account is, of course, verified; this information is also available in the account/verification tab on the casino website. I'm asking for your help.

As proof of what I'm writing, I have added a screenshots of my requested withdrawals, confirmation of my account verification, and an email from Kingmaker support to this message.

Please help me.

Best regards.

< first name removed >

Dear AskGamblers Team &kingmaker

I would like to raise a serious concern regarding the Kingmakers payment system. Why is it not automated after the completion of the given timeframe? The delay in processing cases appears unjustified and artificial and does not even explain the solid reason

System is being used to artificially delay payments, rather than resolve them efficiently. This raises concerns about the fairness and transparency of your process.

Additionally, I have observed that many matters are being resolved through AskGamblers platform instead of your internal system, which further questions the effectiveness of your support.I am writing again here to resolve my issues

Most importantly, I am still waiting for my first withdrawal, even though my account has already been approved and the stated timeframe has passed. This delay is unacceptable. All withdrawals are mentioned below.

3296c8e1-d9ba-47be-b6d5-e9f533e239d3

555e8b12-c7cb-4727-9aab-15b0d0317ce5

3b6eb064-c741-49b8-b10c-9f8db3a91ebe

I kindly request an immediate update on my withdrawal status and a clear explanation for these delays.

And grant me all withdrawals will process smoothly

Note: still, the qualified offer withdrawal limit is not increased, please check.Thanks