Queja #73 Gunsbet Casino

Casino does not respect my wish for a deposit limit

Por Shushin

hace 3 años

Hello AskGamblers.

I’m creating this complaint in regards of my wish for a deposit limit of 20€ daily to gunsbet casino and until now it has not been respected from their end.
I’ve asked plenty of times my vip manager to set limits for me but their answer is why I wish to have such limits.
I’m requesting from them to refund me 644.25€ of lost founds from the moment they reply me for the limits but without limits being set. Through their website is not possible to set limits by yourself.
I’ve been also to live chat so they can set it but they told me that my vip manager will do that. Until now nothing has been set.
I requested the limits on 25th may 01:43 and I got a response from them after 10 minutes at 01:53.

On top of that a 25€ deposit that I made and not get credited into my gaming account I was told that I would have my founds in my bank account in 1-5 business days are not still refunded so the total amount that I’m requesting from them is 644.25€ + 25€ = 669.25€.

Attached are my email asking for the limit and their response to that.

I hope that AskGamblers will help me with this. Thank you

Casino en conflicto Gunsbet Casino

Motivo Límites de depósito

Cantidad €669.25

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Shushin

• 1 Reseñas

hace 2 años

Dear AskGamblers you can close this case as resolved, an agreement has been made between me and GunsBet.

Thank you all.

Shushin

• 1 Reseñas

hace 2 años

Thank you AskGamblers for helping.

Me and GunsBet are on a deal, the moment GunsBet complete the deal from their side I would like to close this case as resolved.
I’ll keep informed when this happens.

Regards

AskGamblers

• Support Team

hace 2 años

Dear all,

This complaint has been reopened as per Gunsbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Estadísticas de quejas de Gunsbet Casino

Resueltas 30 / 31

Cantidad promedio $4,257

Duración media de quejas 7 días

Tiempo de respuesta promedio 1 día

Gunsbet Casino Quejas

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Delayed payment as my withdrawals are pending for more than 48 hours

Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.

Best regards
Pierre

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My balance was about 800-900€ and I finished wagering. Suddenly, my balance switched to 340-350€ something.

I asked for support, and he told me it is because of the bonus.

There is nothing like that mentioned in the bonus terms. There it says that if you play with any bonus, the maximum cashout is 10.000€. No extra terms for the Friday reload bonus.

So in fact they just stole about 500€ from me.

The support told me it's not mentioned in the terms yet, but it will be.

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I made a deposit of 10xrp at gunsbet casino

I won over 500xrp

I played it down to 450xrp and made a withdrawal

They cancelled my withdrawal and said that I didn’t complete the minimum turnover of my deposit which is x3

I clearly did however clear my turnover and now after 26hours later they are still giving me the run around making me wait undisclosed amounts of time for unknown reasons.

Please look at the time of my 10xrp deposit. And then with my 450xrp withdrawal.

I made a few deposits after I made the withdrawal which should not effect anything as those funds were not used to with the XRP I was withdrawing

I sent them proof of there mistake and they are still holding out I need this money immediately and they should pay up.

I’m a vip player and I feel really appalled with this service

Please engage with them and help me resolve this matter

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After an inquiry at the casino, no proof was provided that paid. It simply says “accepted”.

They are checking. There is a suspicion that they are not checking at all but are simply fraud.

The verification has been in place for a long time, and I have already made several successful withdrawals on the site

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Withdrawal being canceled

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INTERAC is not a bank!

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Pending Withdrawal for over 45h

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I would like to submit a complaint regarding my pending withdrawal of €1,222.44 that has not been processed yet for 45 hrs and customer support is not helping at all. They keep on sending me the same repeating words of assurance that it will be processed soon but no progress at all. Please help me resolve my issue with Gunsbet casino. Thankyou

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Pending Withdrawal and Very poor customer support

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Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

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