Queja #15 Gransino Casino

La peor experiencia en un casino en mi vida

Por Oscaralvarez84

hace 11 meses

Buenos dias,

mi peor experiencia en un casino online...

Ya desde el comienzo no dan lo que prometían... Me registré para utilizar el bono de bienvenida de 700 euros y jamás obtuve ese bono...

El gran problema lo tuve cuando obtuve un gran premio de más de 12.000 euros y quise retirarme ya que me conozco, soy compulsivo y tengo problemas con el juego y se que un mal dia podía perderlos todo...

Hablé con el servicio de atención al cliente varias veces ya que la primera vez dejé caer que tenía problemas con el juego y que que pasaría si cierro mi cuenta que sucede con mis ganancias... Pues mi GRAN SORPRESA fué que me dijeron que la perdía.. No me lo podía creer y volví a conectar al dia siguiente con el chat del casino con otra persona y me dijo exactamente lo mismo!

Osea que una persona que tiene problemas con el juego y gana una cantidad hacen lo que sea para que acabe perdiendo esa cantidad porque no le dan la facilidad de retiro. Yo tenia 12.075 euros en la cuenta de juego y me bajaron rápidamente a NIVEL 1 estando en el 5 para que los retiros bajarán de 1500 euros a 500 euros y así tardará mas de un 3 meses en en poder retirar los 12.000 euros ya que ellos los retiros los acaban aprobando siempre al tercer dia... Pueden hacer el cálculo de cuantos dias necesitaría para retirar 12.075 euros si cada 3 dias puedo retirar 500 euros y los fines de semana no cuentan...

Al final el jugador con problemas se encuentra indefenso contra estas prácticas y acaba perdiendo todo el dinero...

Después de perderlos absolutamente todo y más depósitos que realicé ese mismo día para recuperar lo perdido...(Cosa que siempre hacemos las personas que tenemos problemas con el juego) Me escribe el asesor vip y me dice que me corresponde un casback de 3000 euros por las pérdidas que he tenido... Jamás he recibido el casback y para mas inri han cerrado mi cuenta porque les he mandado varios emails quejándome de todo lo que me ocurrido.

Les pido ayuda por favor ya que como consumidor tengo un mínimo de derechos que merezco.

Muchas gracias.

Casino en conflicto Gransino Casino

Motivo Violación de los términos del casino

Cantidad €12000

Discusión

Actualmente no hay respuestas.

Estadísticas de quejas de Gransino Casino

Resueltas 17 / 21

Cantidad promedio $7,241

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

Gransino Casino Quejas

Ver todas las quejas contra este casino.

Me han mentido se todas las maneras

Al principio ingrese dinero y parte de ese dinero exactamente 90€ no se me ingreso en la plataforma ni en mi cuenta bancaria,gracias a dios hice screenshot porque me borraron todas las pruebas,luego traté de hablar con el chat y no me dejaba cargar las imágenes,envíe un email me dijeron que en 3-5 días hábiles me lo iban a ingresar cosa que ya ha pasado ese tiempo y no he recibido nada y ahora trato de hablar con el chat y no me deja sale un error,estoy muy disgustado con este casino quiero mi dinero de vuelta a mi cuenta bancaria y si puede ser el doble por haberme intentado de robar pues mejor,tengo todas las pruebas aqui ya adjunté todos los archivos para que veáis que es verdad,el peor casino que conozco estoy muy desilusionado con la manera de que hayan tratado de borrar pruebas para no ingresarme el dinero y más mintiéndome por email diciendo que me iba a llegar el dinero y sigo esperando

No resuelta

€90

Hidden max cash out limit winnings reduced after bonus completion

I deposited 500 NOK and received a 500 NOK deposit bonus.

While playing, I increased my balance to over 17,700 NOK. After completing the wagering requirements, my balance was suddenly reduced to 4,950 NOK.

The casino later explained that a maximum cashout limit of 1000% (10x bonus) was applied.

However, this rule was NOT clearly visible:

- it was not shown on the bonus screen

- it was not clearly stated in the Terms & Conditions

- I have screenshots proving this

The only visible condition was wagering x40.

This means a key restriction affecting my winnings was hidden or unclear.

I am requesting a review of this case and a fair resolution.

No resuelta

kr12,750

Payment delayed for 11 days

Hello.

I asked withdrawal on 19-02-2026.

The casino's time frame is 3 business days, which have already passed.

Every day, I get the same auto answers from live chat: they are sorry, that they face high traffic in withdrawals (that's the cause of the delay), and that I will have news as soon as possible.

I have been verified at this casino for months, so there is no verification issue. It's quite obvious that they delay the withdrawal cause they believe that I will cancel it. The answers from live chat are always the same, and they don't even bother to see what I write them. They can not give me a time frame, and they pass the responsibility to the financial department, which is working really hard. LOL.

I asked about Skrill withdrawal, and there is no verification or deposit issue as I already said. if u want, I can send you screeshot of the date I asked for withdrawal.

I didn't play bonus money or casino, just sports. Also, i didnt use any vpn. There is no verification issue or bonus play money. It was a crystal clear sports betting without a bonus. There is nothing to review in my account or betting history. The delay is on purpose. Casinos wait for Friday to come cause they dont work on weekends, so they earn two more days. Live chat is tragic. They auto answer everytime that they are sorry for my issue and that they completely understand that it is frustrating.

They can not give a time frame; they leave a special note at the financial department, and the payout will be processed as soon as possible. Every time they say exactly the same things, and they dont even read what I write to them.

Live chat is trained to say absolutely nothing and give no answer, in different ways.

Resuelta

€280

Delayed withdrawal and support don't help

I made withdrawal for around 240 euros from gransino more then three days ago. On their website they say, that they process withdrawals in 3 days and nothing is happening, I tried to contact their support and probably just AI bot answering the same think over and over again and its pretty frustrating because this site feels like a scam. Can you help me resolve this case ? Thanks a lot with best regards Christopher

Resuelta

€240

Waiting on my withdrawals

Hello,
Since January 1, 2026, we have had pending withdrawals.
I regularly contact customer service, but no one can give me a date.

We had never had any problems with withdrawals before (maximum 3 days).

Since winning €50,000, the first three withdrawals of €1,500 each are still pending.
Thank you for your help.

No resuelta

€34,500

Two weeks Delayed Withdrawal

Dear askgamblers Support Team,

I am writing to express my frustration regarding my pending withdrawal of €1000, which I have been waiting for over two weeks now. Every time I contact support, I receive the same response — that the payment is “still being processed.”
Emails are not answered anymore.

I am fully verified, and I have successfully received withdrawals from the platform in the past without any issues. This long delay is very concerning and unacceptable.

Please provide me with a clear update on the status of my withdrawal and an exact timeframe for when I can expect the funds.

Thank you for your prompt attention to this matter.

Resuelta

€1,000

Gransino withdrawals delayed

Hello, and good evening.

I am reaching out regarding 2 delayed payments of withdrawal requests that were submitted on the 12th and 15th to Gransino Casino.

I have reached out via email to Gransino support with identity and verification documents on the 19th, even though they were not requested.

I have transaction statements for my bank account available upon request if needed.

Both withdrawal requests were for 750$ CAD. One was submitted on the 12th of Sept and the second on the 15th. Both were for the funds to be e-transferred.

My initial deposit was for $100 with a bonus on the 12th.

On the 29th,I requested a name correction for my account following the realization that my account name was under 'Bekkie' (my preferred name) instead of my legal name (Rebecca). I sent a selfie with my ID to '[email protected]'. A live chat agent named Eric advised that this is the process to have my account name changed. I have screenshots and screen recordings of this conversation.

I would simply like my 2 delayed withdrawals to be processed and credited to my account, and despite my frequent communication with support, there have been no returned emails and no changes to the 'Pending' status. Live chat agents are not able to provide a timeframe as to when my withdrawals will be sent to me.

Thank you for your attention to this matter. I hope to have this resolved so I may be able to continue to enjoy Gransino Casino's range of enjoyable games.

Documents and evidence of conversations are available upon request. Thank you

Resuelta

$1,500

Gransino account

Hello,

I am facing a serious issue with Gransino Casino.

My player account currently holds €70,000, but it has been blocked during a review without any clear explanation.

I have submitted all the requested KYC documents, as well as the latest Google Play transaction document in order for the payment to be processed. In addition, I provided screenshots and videos of my gaming sessions, and all these documents have also been forwarded to my lawyers should legal intervention become necessary.

Despite this, some of my emails remain unanswered, and my account is still blocked.

I kindly request AskGamblers’ intervention to investigate this matter and assist me in recovering my funds. Any additional documents can be provided upon request.

Thank you for your assistance.

Best regards,

Resuelta

€70,000

Gransino delayed withdrawal 15 000 nok

Dear AskGamblers team,

I’m writing to report an unresolved issue with Gransino Casino regarding three withdrawal requests that have not been processed in a timely manner.

On Thursday [07/08/25], I requested a withdrawal of 5000 nok

On Friday [08/08/25], I requested a second withdrawal of 5000 nok

On Sunday [10/08/25], I requested a third withdrawal of 5000 nok

Totaling €1500

My account is fully verified as much as the casino allows me to at least, and I have complied with all the casino’s withdrawal limits and terms.

Despite contacting the casino’s support team I have only received vague responses like "The payment will be processed soon" etc As of today ([13/08/25]), neither of the three withdrawals has been processed or paid.

Attached are some screenshots of the withdrawal request and proof that account is verified to the extent the site allows

Thank you for your time and support.

Best regards

Resuelta

kr15,000

Withdrawal delayed 6 business days still no payment

I submitted two withdrawals at Gransino:

• 20.07.2025 – 02:15

• 21.07.2025 – 09:41

Today is the 6th business day, and I still haven’t received my funds. Support has told me several times that the withdrawals are “in the final stage” or “being prioritized,” but nothing happens.

No KYC requested. No valid reason was provided for this delay.

I kindly request assistance in resolving this issue, as I feel I am being stalled and ignored.

Thank you,

Resuelta

€1,000