Winning conflict

Based on the information provided by both the player and the casino, it is clear that the aforementioned promotion was distributed exclusively via direct email.

The player has confirmed that they did not receive this email personally and instead used a promo code obtained from a friend. After reviewing the case, our conclusion is that the casino acted according to their Terms and Conditions, which restrict such promotions to the original recipients.

Therefore, our decision is to close this complaint as Resolved.

Dear @Rankumar,

The AskGamblers Complaint Team kindly asks you to provide the full bonus terms of the sports bonuses you used to win the disputed amount. We also kindly ask you to provide emails or messages through which you received these exact bonus offers, by attaching them to your public message on your complaint thread.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Gomblingo Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.