Queja #37 Golden Star Casino

Giving me a hard time withdrawing $450

Por Jacinta W.

hace 7 años

I’m new to Golden Star. I joined after they had such a good score from ask gamblers.
I verified my card and all was going well. Then I made a withdrawal of $250. It did not get processed in the 12-24 hour period as the terms stated. I was told this was because it was the weekend. So I kept playing. I then made another withdrawal of $200.

Now I’m being told I cannot withdraw via visa due to some technical issue and that I must use a different method and of course deposit by that method first.

I have no trust and don’t want to throw any more money away.

Really I just want my money.

Pls help

Casino en conflicto Golden Star Casino

Motivo Pago rechazado

Cantidad $450

Discusión

AskGamblers

• Support Team

hace 7 años

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Cinty101

• Victoria

hace 7 años

I have just checked my bank. I have received a payment of $387.50.

Thank you but disappointed that I withdrew $450 and only received $387.50.

This can now be closed

Golden Star Casino

• Representative

hace 7 años

Hello, Cinty101 !

We are really sorry for the delay. The thing is that this payment of 450 AUD was actually transferred to your bank account by our financial

department a week ago. However, bank transfers could take up to 5 bank working days to be completed. In this case, you should have already

received your winnings by now.

There is also some kind of bug in our admin area with the confirming of this payment. That's why, it's still shown as "pending".

I will attach the screenshot, so you can see that this payment was done and signed. Moreover, there you can see that we chose the standart

transmission as a payment method and the execution date is 19.10.2018 . It means, that you should get your money counted on your accouny by

that date.

Thank you for understanding!

Sincerely,

Golden Star casino team

Cinty101

• Victoria

hace 7 años

I have not heard from Golden Star since the email I copied above.

My withdrawal still shows as pending.

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Cantidad promedio $5,406

Duración media de quejas 7 días

Tiempo de respuesta promedio 1 día

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