Queja #63 GGbet Casino

Delays in payment 1500 SEK

Por isa1234

hace 1 año

Unfortunately, I would like to file a complaint. The reason for this is that my withdrawal request is very late and I have not recieved any money. The terms and conditions on GGbet casino site states that ’a withdrawal amount up to USD 300 will be approved for the next day from the date of request, except for weekends and holidays.’ My withdrawal has not been updated or processed at all, and I created the request 24 of october, and todays date is 29 of october.

I have never experienced any problems with my withdrawals in the past and they reached my bank account quickly. However, I won a larger sum of money. I tried to withdraw using bank transfer, but the query got rejected. In contact with support they stated that in order to recieve my money, each withdrawal query needs to be a maximum of 4000 SEK. I made a new withdrawal query of SEK 1,500 on October 24. Today (October 29th) the withdrawal has not even been confirmed or processed. I contacted support to ask when my winnings will be sent to my bank account and they said there is a delay in confirmation due to technical issues. I also sent a email and the same answer was provided by support.

I also have 6 other withdrawals that I am waiting for and I am really worried as it is a large amount of money. Support said 5 days. So I want to feel confident that I will get my winnings. EVERY withdrawal query is marked as ”NEW’ except from a withdrawal request that has changed status to ’in progress’ and 4000 SEK has been reducted from my GG account today. However, I have not recieved any emails or updates on the status of this and I have not recieved any money.

My account is verified and I did not use bonus money. I have also tried to withdraw 1000 sek using another method without sucess.

I would really appreciate your help in this matter.

Best Regards

Casino en conflicto GGbet Casino

Motivo Pago retrasado

Cantidad kr1500

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

isa1234

hace 1 año

Update: Resolved

As of today, the withdrawal request of 1500 SEK has changed status to successful! 👍🏼 the money hasn't reached my bank account yet, but I’m confident that it will.

Thank you @Askgamblers. I also think GG bet have taken my complaint seriously and responded accordingly.

Kind Regards

GGbet Casino

• Representative

hace 1 año

Dear @isa1234,

Thank you for your update and for sharing the details of your situation. We are glad to hear that some of your withdrawals have been successfully processed and have reached your account, and we understand your concern regarding the remaining pending withdrawals.

We acknowledge that one of your requests, dated October 24, has only recently progressed from ’NEW’ to ’In Progress’, and we sincerely apologize for the delay. Our team is working diligently to resolve this matter and ensure that the remaining funds are transferred to your account as soon as possible.

We understand your frustration and appreciate your patience while we address these technical difficulties. Our support team is available to assist you, and we will make sure to provide updates as soon as we have more information.

Thank you for your continued understanding, and please don’t hesitate to reach out if you have any further questions or concerns.

isa1234

hace 1 año

Hello.

The amount I’m disputing is 1,500 KR.

Update:
Three of my withdrawals are now Successful and have reached my bank account. I have one withdrawal request that has changed status to successful, but not yet reached my bank account. In addition to one withdrawal requests that has not changed status since 27 of oktober, still ’NEW status’. So I’m feeling more positive about the Casino overall.

However, the amount I’m disputing is 1500kr, as I made the withdrawal request 24 of October and it changed from ’NEW’ to ’In progress’ today. I understand that casinos can have technical issues, but this is not acceptable. I have also tried to contact GG.bet support team multiple times but I did not get any new information or alternative ways to withdraw my money.

Kind Regards

Estadísticas de quejas de GGbet Casino

Resueltas 67 / 67

Cantidad promedio $3,279

Duración media de quejas 9 días

Tiempo de respuesta promedio 1 día

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Receipt no.

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Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

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• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

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a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

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2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

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