GGbet Casino - Delays in payment 1500 SEK - Reclamação resolvida

isa1234

Unfortunately, I would like to file a complaint. The reason for this is that my withdrawal request is very late and I have not recieved any money. The terms and conditions on GGbet casino site states that ’a withdrawal amount up to USD 300 will be approved for the next day from the date of request, except for weekends and holidays.’ My withdrawal has not been updated or processed at all, and I created the request 24 of october, and todays date is 29 of october.

I have never experienced any problems with my withdrawals in the past and they reached my bank account quickly. However, I won a larger sum of money. I tried to withdraw using bank transfer, but the query got rejected. In contact with support they stated that in order to recieve my money, each withdrawal query needs to be a maximum of 4000 SEK. I made a new withdrawal query of SEK 1,500 on October 24. Today (October 29th) the withdrawal has not even been confirmed or processed. I contacted support to ask when my winnings will be sent to my bank account and they said there is a delay in confirmation due to technical issues. I also sent a email and the same answer was provided by support.

I also have 6 other withdrawals that I am waiting for and I am really worried as it is a large amount of money. Support said 5 days. So I want to feel confident that I will get my winnings. EVERY withdrawal query is marked as ”NEW’ except from a withdrawal request that has changed status to ’in progress’ and 4000 SEK has been reducted from my GG account today. However, I have not recieved any emails or updates on the status of this and I have not recieved any money.

My account is verified and I did not use bonus money. I have also tried to withdraw 1000 sek using another method without sucess.

I would really appreciate your help in this matter.

Best Regards

AskGamblers

Dear @isa1234,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

GGbet Casino

Dear @isa1234,

Thank you for informing us about this situation. We have indeed noticed that certain transactions are taking longer to process than usual, and we understand that waiting can be frustrating.

Unfortunately, as our support team has mentioned, we are facing technical difficulties that have caused delays in payments. We recognize that this may lead to inconvenience and concern; however, we anticipate that these issues will be resolved soon, and all transactions will be processed promptly.

Please rest assured that we are actively working to expedite this process and appreciate your patience. We are closely monitoring the status of all transactions and are awaiting updates.

Thank you for your understanding and tolerance!

isa1234

Hello.

The amount I’m disputing is 1,500 KR.

Update:
Three of my withdrawals are now Successful and have reached my bank account. I have one withdrawal request that has changed status to successful, but not yet reached my bank account. In addition to one withdrawal requests that has not changed status since 27 of oktober, still ’NEW status’. So I’m feeling more positive about the Casino overall.

However, the amount I’m disputing is 1500kr, as I made the withdrawal request 24 of October and it changed from ’NEW’ to ’In progress’ today. I understand that casinos can have technical issues, but this is not acceptable. I have also tried to contact GG.bet support team multiple times but I did not get any new information or alternative ways to withdraw my money.

Kind Regards

GGbet Casino

Dear @isa1234,

Thank you for your update and for sharing the details of your situation. We are glad to hear that some of your withdrawals have been successfully processed and have reached your account, and we understand your concern regarding the remaining pending withdrawals.

We acknowledge that one of your requests, dated October 24, has only recently progressed from ’NEW’ to ’In Progress’, and we sincerely apologize for the delay. Our team is working diligently to resolve this matter and ensure that the remaining funds are transferred to your account as soon as possible.

We understand your frustration and appreciate your patience while we address these technical difficulties. Our support team is available to assist you, and we will make sure to provide updates as soon as we have more information.

Thank you for your continued understanding, and please don’t hesitate to reach out if you have any further questions or concerns.

isa1234

Update: Resolved

As of today, the withdrawal request of 1500 SEK has changed status to successful! 👍🏼 the money hasn't reached my bank account yet, but I’m confident that it will.

Thank you @Askgamblers. I also think GG bet have taken my complaint seriously and responded accordingly.

Kind Regards