Queja #121 Evobet Casino

Evobet stalling my withdrawal by using account investigation as an excuse

Por Toblex

hace 3 años

I have been trying to verify my evobet account in 12 days now. Today I contacted livesupport asking why my withdrawal is still pending after 1 week. He told me that they requested and account investigation. I asked for a timeframe but he couldn't give me one. Would like some help with this case. I have a total of 2535.34 Euro in my account.

Casino en conflicto Evobet Casino

Motivo Pago retrasado

Cantidad €2535.43

Discusión

AskGamblers

• Support Team

hace 2 años

Dear @Toblex,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Evobet Casino

• Representative

hace 2 años

Dear AskGamblers Team,

Since we do not see a more recent reply from user TOBLEX and their withdrawal has been forwarded for payment, could you please elaborate on the update required?

Thank you in advance.

Best regards,
The Evobet Team

AskGamblers

• Support Team

hace 2 años

Dear Evobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Evobet Casino

• Representative

hace 2 años

Dear all,

Thank you for reopening the complaint and giving us the opportunity to review it.

We would like to inform you that the most recent withdrawal request in question has been successfully reviewed and will be completed from the relevant department as soon as possible.

We sincerely apologize for the delay and remain at your disposal for any additional queries.

Best regards,
The Evobet Team

Estadísticas de quejas de Evobet Casino

Resueltas 42 / 45

Cantidad promedio $2,521

Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

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Hello, I would like you to help me.

About a year ago, I started playing on this site. I don't have an exact date because there are not enough statistics on the site to check it accurately. My account with them is verified.

5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

The site has statistics on the first page, where the top 3 winnings are mine on a high bet.

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