Queja #3 Magik Slots Casino

Closed the account and did not pay €2,000

Por Daniel O.

hace 7 años

Hello,

I made a deposit of 340 euro on June 22, 2018 and won 2000 euros. I sent the documents and my account was verified for cashout. I made a withdrawal of 2000 euros and they were approved. Below I provided a screenshot of my email screen about the confirmation of the withdrawal.
Five days later online chat said that they did not send money and are waiting for more photo documents. Nobody warned me about additional documents! The next day I could not enter into my account. I sent several emails and received no reply. For a week nobody tells me why my account is closed and on what grounds.
Help please understand the situation.

Thanks.

Casino en conflicto Magik Slots Casino

Motivo Cierre de cuenta

Cantidad €2000

Discusión

AskGamblers

• Support Team

hace 7 años

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Magik Slots Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to Resolve this complaint in casino's favor and moreover, to ban the player from using our services in the future.

Magik Slots Casino

• Representative

hace 7 años

Dear TOSLOINED,

We apologize for the last sentence of our previous response.
You did not issue a chargeback, however, we already refunded your deposit owing to you being a high chargeback risk - reasons already stated.

We have sent proof to AskGamblers.

Kind regards

Magikslots Casino Support Team

Usuario inactivo

hace 7 años

Hello.
My account was verified and you confirmed the withdrawal. When I violated your terms? Your accusations do not make any sense. Provide evidence on what basis the account is closed?

Thanks.

Magik Slots Casino

• Representative

hace 7 años

Dear TOSLOINED,

We apologize for the experience you have had at our Casino.
Here at the Casino we aim for all players to be informed and assisted regardless of the circumstances.

We would like to explain the reason for your account being closed.

As per our Terms and Conditions you may only register with your personal details:
Verification of Identity
in our general terms and conditions
5.1. By registering an account with the website, you confirm that all information supplied to us is accurate and honest. If information you provide is found to be false then we may decide to cancel your account.
5.2. We may take reasonable measures to verify your identity when it is necessary to do so

Due to inconsistencies on your account regarding your personal details and following our T&C's, we had valid grounds to believe there had been some misuse of our site. Therefore, as part of our Internal Policy to prevent money laundering from our sites, we closed your account temporarily to verify your details.

Further, we had valid evidence to prove there has been misuse of the site which is also against our terms and conditions:
Misuse of this Website
6.1. You can only use this website for means of recreation and entertainment. Any attempt to use the website for other means is prohibited.

Originally, your account was blocked temporarily following an investigation as outlined above.

Owing to the evidence above proving correct in addition to you having issued a chargeback for your deposits through your bank we have decided to permanently block your account.

Kind regards

MagikSlots Casino Support Team

Estadísticas de quejas de Magik Slots Casino

Resueltas 3 / 3

Cantidad promedio $1,192

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

Magik Slots Casino Quejas

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Unable to withdraw funds

Hello,

I have been playing at Magik Slots for a while now and accumulated 200 euros. I would like to make a withdrawal and when I go to the Withdrawal section on my account, I keep getting the information saying I can't withdraw because my account balance is either zero or comprised entirely of bonuses. Now, none of this is true. I only got a 30 euro bonus at the beginning, and spent 230 euros at the casino, so I should be able to withdraw some funds.

It seems that Magik Slots customer service doesn't exist. I'm surprised to see comments here saying there is live support. There isn't! I wrote them numerous messages and tried to call them on their phone number but it said: "Please wait for the next available agent" and hung up immediately after. The same happened several times. So, something is very shady with this company.

I'm desperately hoping to find help here, Askgamblers. Please help.
Thank you.
Z

Resuelta

Won't let me withdraw my legitimate winnings

Casinos seem to hate my betting. (when i win, not when i loose) Now its Magik slots!

I like to play single number on roulette. That makes me sometimes loose big and sometimes win big. . Its never any problem when i loose big. When i win they say i cant play like that. So i have to warn everybody, dont play single number. It is obviously for some reason not ok. (if you win) I dont know how you can play without them accusing you for irregular play. You never now what ideas they can get.

This time they have stolen 1050 euro from me. I did only get my last deposit back.
As you can see attached i did deposit 10 october 900 euro and lost it. They had no problem with that. hmmm..
Then the 13th october i did deposit 900 again and played as i use to. I play one number same stake. This deposit i won and i wanted to withdraw 1950 euro.

Then i got the message below:

Hi Patrik,

As part of our regular review, we have seen that our general terms and conditions were not met.

The general terms and conditions prohibit the use of Martingale, duplicate and similar systems and strategies. (You can review the terms and conditions by clicking the "General Terms" link at the bottom of our page.)

We have therefore canceled your withdrawal request and removed the profits.

If you have any questions, please reply to this email or contact our customer support via Live Chat on our website.

Sincerely,
verification team

Ticket Details
Ticket ID: QYA-738-38352
Department: Magik Slots Casino Finance Dep

Resuelta

€1,050