Queja #1 Casino Infinity

Casino closed my account deposit lost

Por Hobbit

hace 1 año

I created an account there a few weeks ago. I made a deposit of PLN 600. After making the deposit, my account was closed for no reason. I have sent several e-mails regarding this matter, and each time I receive the same answers, telling me to wait because the appropriate department is dealing with it. A month has passed and nothing, no help. I sent them several requests for a refund of my deposit. I have sent all the necessary data for the transfer. Unfortunately, to this day the account is blocked and my money is gone. Please help me get my deposit back.

Casino en conflicto Casino Infinity

Motivo Cierre de cuenta

Cantidad zł600

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Hobbit

hace 1 año

Thank you AskGamblers. The money finally arrived in my account.

AskGamblers

• Support Team

hace 1 año

Dear @Hobbit,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casino Infinity

• Representative

hace 1 año

Dear Hobbit

We would like to inform you that the transaction has been successfully processed on our end, please contact your banking provider for further questions regarding the speed of processing your transaction.

Best regards,
Casino Infinity

Estadísticas de quejas de Casino Infinity

Resueltas 2 / 2

Cantidad promedio $558

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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Account reopened after Self Exclusion Casinoinfinity

Hello everyone, I'm 38 years old and have been addicted to sports betting for over 15 years.

I'm fighting this illness and doing everything I can to overcome it. I registered on the Infinity Casino website in 2024, and after losing a lot of money, I decided to ask them to permanently close my account due to my addiction to sports betting and casinos.

They did close my account permanently. But in January 2025, following a technical error, my account was reopened, and I lost the sum of 822 euros.

They explained to me by email and chat that my account was reopened following a technical error, which I understand, but I'm currently waiting for the refund of these deposits. I've been requesting it since May 11th and have received several reminders. I've only received a response.

Don't worry, you'll receive a response soon, and I apologize for the delay. But I'm worried.

I trust Casino Infinity; they seem reliable and trustworthy. Thank you all for your help.

Resuelta

€822