Cashed Casino - They lie and don't pay

Dear @Palmtree,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed refund.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

It's 2.600,00 EUR in total.

Dear Cashed Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear PALMTREE,

Thank you for your patience.

We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:

6.6.2  No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

Based on the aforementioned articles, we regret to inform you that a refund is not available for your account.
 
We hope this helps clarify the matter for you.

Best Regards
Cashed Team

Dear Cashed Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

cashedcasino come on, you Just write one of your templates. The refund has already been promised to me by several collegues and did you even check the screenshots??? I kept being told that its at the financial department waited to be processed.

So, who is lying to who now?

Dear all,

Kindly note that the player does not have any current withdrawals or any current balance and there is nothing that we need to process to him . As per mentioned Terms and Conditions :
6.6.2 No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

This means that customer cannot receive refund on played down deposits as he is requesting currently. Everything that he deposited and played down cannot be refunded as he agreed to this when creating his gaming account.

If you have any additional questions don't hesitate to contact us.

Best Regards
Cashed Team

There is a responsible gaming case with my email address and there is a refund waiting to be processed. Did you not read your coworkers chats with me??

Also I am not a HIM, I am a HER, that's how well you dived in this case.

You do not even know what we are reffering to as my account Is already permantly closed as my request.

Do you not have a compliance team?.

Dear Cashed Casino,

This particular complaint was approved and published on AskGamblers since the casino agents not only promised a refund to the player but confirmed that it was on its way, and the player never received it.

We kindly ask you for an explanation of the change in the casino's attitude towards the player since in your public statements the player is not eligible for an already confirmed refund.

Thanks in advance for your cooperation.

Dear all,

We want to clarify that customer support agent had made a mistake and misunderstand the customer request for a refund and was thinking that the he refer to a withdrawal request and this is why he was confirmed it is on his way. Unfortunately as per previous mentioned terms and conditions which the customer had agreed to when making his registration with us there is no refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

Best Regards

Cashed Team