Queja #4 BC.Game Casino

Blocking the account after depositing money

Por arash s.

hace 3 años

On 3/25/2020, I made a transaction to my account at the casino, and after the transaction was confirmed, due to the casino blocking the account and the non-response of the support, I have not been able to recover the above amount equivalent to 80 dollars, and the casino unjustly.

They seized my money and did not give any specific reason. On the same day, I sent them an email and asked them to refund the money, and they replied to me about ten days later and said that I contacted them that day through live chat. In my request, I have given a permanent deletion for my user account, but I never entered the site, and how is such a thing possible that I can deposit money for them after such a request and send their emails as evidence and the mentioned transaction, they are really a plus. They rob users with completely unfair games and the advertising lies they tell and never act.

It is really unacceptable to block a user's account that has a balance and seize the balance of that account for their own benefit, for whatever reason they want this theft. If they have done it, they are responsible and must return my money. My blocked account with rank 23, which is a relatively high rank, did not reach this rank overnight in the mentioned casino, and I lost a lot to them and made many deposits until it reached the stage where they unfortunately blocked it, and we expect your help in addition to.

Please help me return the amount that I did not bet with in any way and it is not the result of any bonus or betting because I never managed to withdraw from them and what I deposited was left there. Thank you for making this possible.

Casino en conflicto BC.Game Casino

Motivo Cierre de cuenta

Cantidad $80

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Usuario inactivo

hace 3 años

I would like to point out to you that the multiple account or the request for the target account does not justify your actions in blocking people's property and harming them, while I am reprimanding them and reminding them that from the legal point of view, confiscation of people's property is illegal. Taking the rights of others and harming them under any title is a crime and will always be punished
Since you are referring to certain actions to take over someone's property, such as the use of unauthorized ties and other dirty actions in this regard, you are referring to such an unimportant matter that why did you allow the opening of a new account based on your claim that it is prohibited to open a new account? I made a deposit with that account and why didn't you block it before depositing the money and let me deposit nearly 15000 dollars into that account and lose it with your fraud
Your violations are much more serious than opening a new account. The policy of most sites Provider of infrastructure services such as cloudflare.com
As easily as you did, you permanently deleted the account at my request, you are abusing the laws. From a national point of view, you are not allowed to accept users from countries with local laws or sanctioned by the international community, and I and my other friends have a joint complaint. Addressing some people and websites, while expressing concern about the process of your presence and activity, by using the services and licenses that have been given to an incompetent person like you, they have caused harm to a large number of people, of course, they themselves must answer for countless accusations. I kindly ask you to cooperate and this will be our last conversation and other third parties will be added to this conversation which will not be in your favor.

AskGamblers

• Support Team

hace 3 años

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the BC.Game Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Usuario inactivo

hace 3 años

You tell me which service you are talking about. Did you provide a service that I didn't know about and I want to open a new account to receive several types of it? You are delusional because you are very expert at hurting people. You are making a wrong judgment, you have deviated, and after you could not convince others and the respected supervisor with your false self-deletion, you raise the issue of having multiple accounts, your mind is completely poisoned and infected with criminal thoughts, so you came to the conclusion that the request to delete the account It was not done by me and it was a lie, and now you raise a new issue, and consecutive lies have no result except to destroy you more, you are only doing services other than destroying people, so that someone wants to open a new account to have several types of them in order to be freed. One dollar of the deposit bonuses, the person has to wager 50 times that amount, and this with the conditions of your casino, which is constantly changing to defeat users, means losing several times that amount. . I note that besides me, there are respected observers who will judge, so I recommend that you show more caution and speak like an adult and stop your childish lies.

Estadísticas de quejas de BC.Game Casino

Resueltas 103 / 109

Cantidad promedio $11,827

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

BC.Game Casino Quejas

Ver todas las quejas contra este casino.

Casino no permite realizar KYC ni retirar

Estimado equipo de soporte:

Me registré en la plataforma de apuestas bc.game. Al intentar retirar mis ganancias, me solicitaron que completara el proceso de verificación KYC. Durante este proceso, presenté mi documento nacional de identidad, que se verificó correctamente. Sin embargo, el KYC falló repetidamente en la verificación de la autofoto, a pesar de varios intentos. Posteriormente, me informaron que el proceso KYC había fallado, lo que me impidió continuar.

Posteriormente, me dieron la opción de completar un cuestionario por correo electrónico. Envié la información solicitada, pero las únicas respuestas que recibí indicaban que mi información estaba "incompleta", sin especificar qué documentos o detalles faltaban.

Es importante señalar que todas mis ganancias fueron obtenidas exclusivamente con dinero real, sin la utilización de ningún bono, y provienen tanto de juegos de casino como de apuestas deportivas.

Como resultado, no puedo retirar mis fondos, ya que el casino requiere una verificación KYC que su propio sistema no me permite completar, y el procedimiento alternativo sigue sin estar claro ni resuelto. Esta situación escapa totalmente a mi control y me impide acceder a mis ganancias legítimas.

Para su revisión, también adjunto el hilo de conversación que tuve con el equipo de soporte de bc.game, para que pueda verificar el historial de comunicación.

Solicito amablemente su ayuda para resolver este asunto y garantizar que bc.game brinde una solución justa, ya sea completando la verificación KYC o permitiéndome retirar mis fondos.

Muchas gracias por su tiempo y apoyo.

Atentamente,

No resuelta

6 intentos fallidos

Hola, llevo 6 intentos fallidos de verificación en BC.Game. Subí fotos claras de mi documento de identidad válido (DNI argentino), y selfie, cumpliendo todos los requisitos. Aun así, el sistema rechaza la verificación sin dar motivo específico.

Ya intenté desde otro navegador y otro dispositivo. También esperé los plazos recomendados. El soporte de BC.Game no brinda soluciones concretas, solo respuestas automáticas.

Solicito que revisen mi caso y me ayuden a completar el proceso de KYC correctamente para poder operar con normalidad.

Gracias.

No resuelta

$550,955

Quiero mi reembolzo en lo posible

Hace 48 hrs hice un deposito y le traferi dinero a la cuenta CBU/CVU Del casino,Tengo el comprobante de pago y lo adjunto al deposito para que "acelere la acreditación",pero que al final siempre me terminan rechazando (cancelado), pido reembolzo con el comprobante y me ignoran dandome otra respuesta de espera y luego me cierran el chat, haci estuve dos dias intentando acreditar y nada ,por lo menos dame un reembolzo del dinero acreditado .

ID Del Pedido:F-1832380004162676487

Monto:2.000 ARS, Con el bono de bienvenida era 11824 ARS

ID de usuario:

75435672

*IMPORTANTE*: Quiero mi reembolzo en lo posible

No resuelta

$11,824

Deposito atrasado

Tengo un deposito con mas de 12 horas fe atraso ya me comunique al servicio al cliente pero casa que me contestan me contestan como si no supieran de qie les hablo ya me tienen cansado porque me ignoran y me cierran el chat solo me dicen que el ticket ys se creeo o me dicen que les mande capturas pero de onmediato me cierran el chat porfavor syudenme no es la primera ves que ne pasa.

No resuelta

Deposit of 500 not credited after 100 hours ticket 9972581

On Thursday, I made a $500 deposit.

The transaction is fully confirmed on the blockchain (TXID:https://bscscan.com/tx/0x2304bf1569b1e59ec7d7c400ad4f4302bcbc7dd9ae809861a2e93de6a002e830).

Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

The funds remain missing from my account balance. I have provided all necessary proof, and the delay is now unacceptable according to industry standards. I am requesting an immediate manual credit of the funds to resolve this dispute

Resuelta

$500

Unable to withdrawal remaining balance, under maintenance

I have 451.22 euros on my account in bc.game but im unable to access or withdraw my funds.
-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
-The EUR withdrawal option does not work.
-The SEPA withdrawal method shows the message: "This chain is under maintenance"
-This message has remained in place and I still cannot withdraw in EUR.
- I also tried to find an alternative solution, but I am unable to convert my balance into crypto, so I currently have no working withdrawal route at all.
-I contacted customer support, but they didn’t helped me nothing.

Resuelta

€451

Missing deposit 10000 BDT

"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

Deposit Details:

User ID: 95081103

Deposit Date: April 2nd, 2026

Amount: 10,000 BDT

Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

Problem Summary:

I have fulfilled all requirements, including waiting for the 7-day investigation period. My KYC is fully approved, and I have provided the official Bkash payment receipt and transaction history multiple times. However, my deposit is still stuck in "Manual Review."

Despite BC.GAME’s 7-Day Full Guarantee policy, I have not received my funds or any valid explanation from their support team. I am only receiving automated replies. As a loyal and high-level player, I request that AskGamblers intervene and help me get my 10,000 BDT credited to my wallet immediately."

Resuelta

৳10,000

Unable to withdraw despite confirmed KYC and SEPA withdrawal remaining under maintenance

I am filing a complaint against BC.Game regarding my inability to withdraw my available balance.

My account currently shows a balance of €814.98, but I am unable to access or withdraw these funds.

Here is my situation:

-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
-The EUR withdrawal option does not work.
-The SEPA withdrawal method shows the message: “This chain is under maintenance” / “under maintenance.”
-This message has remained in place and I still cannot withdraw in EUR.
- I also tried to find an alternative solution, but I am unable to convert my balance into crypto, so I currently have no working withdrawal route at all.
-I contacted customer support, but their replies were vague and did not provide a real solution.

So, at the moment:

- my funds are visible,
- my KYC is confirmed,
- the SEPA withdrawal method remains under maintenance,
- I cannot withdraw in EUR,
- and I also cannot use crypto as an alternative.

I am asking BC.Game to provide one of the following immediately:

1. a working EUR/SEPA withdrawal option,
2. a manual withdrawal solution,
3. or another effective withdrawal method allowing me to recover my full balance of €814.98.

I am requesting help because my account appears to allow deposits and display funds, but does not provide any functional way for me to withdraw them.

Resuelta

€815

Missing Deposit 16000 XRP not credited due to 60day internal rule

I am filing a formal complaint against BC.GAME regarding a missing deposit of 16,000 XRP (TXID: F638D555FE06F733353F1F6A91DDBB7BD20178F20E491BDBDC516C9FE89ADE71).
In February 2025, I sent 16,000 XRP from my private wallet. Due to an incorrect destination tag, the funds were not credited. The transaction is clearly successful on the blockchain, and BC.GAME is currently in possession of these funds.
When I contacted live support, the agent (Jacob) refused to assist, citing an internal "60-day rule" for deposit inquiries. The agent also gave the incorrect advice to "contact the exchange support," even though I sent this from a private wallet. The agent then unilaterally closed the chat.
16,000 XRP is a significant financial asset (approx. $32,000 USD). Refusing to credit identified customer funds based on an arbitrary "60-day" policy is a violation of fair gaming practices under the Curaçao LOK regulatory framework.
I demand that BC.GAME credits the 16,000 XRP to my account or refunds it. In case of a refund, please DO NOT simply send it back to the source address automatically. Please contact me first so I can provide my specific receiving address to ensure the funds are recovered safely.
I have all the screenshots of the transaction and the chat transcript as evidence.

Rechazada

$22,037

They blocked my account and 42060 dollars

Hello,

At the end of November 2025, I won a total of $42,060 while playing on Bc.game. When I requested a withdrawal, I was asked to complete KYC verification. I immediately submitted all the required documents and fully cooperated with the verification process.

Shortly after submitting the documents, my account was suddenly blocked. Since then, I have had no access to my account, the withdrawal was never processed, and I received no explanation for the suspension.

I have contacted the casino multiple times via email to ask:

what is happening with my account,

whether my KYC verification was approved,

and when I can expect my withdrawal.

Unfortunately, I have not received a response to any of my emails.

This situation is extremely concerning. I followed all the rules, completed KYC as requested, and then my account was blocked without any communication, while a significant and legitimate win remains unpaid.

I am attaching screenshots showing:

the balance on my BC.Game account,

my deposit to the BC.Game account,

and the last email I sent to their support team, which also remains unanswered.

I am requesting that BC.Game:

clearly explain why my account was blocked,

complete and finalize the KYC review,

and pay out my legitimate winnings.

I hope BC.Game will finally respond and resolve this matter properly.

Rechazada

$42,060