Queja #83 22bet Casino

Refuses to pay out 2908 CAN

Por robercarl791

hace 1 año

Good day!
account was opened on 30/11/2024
Account number 1072443397
I made a lot of deposits with litecoin. During the month I bet on nhl and nba. Since I am a Canadian citizen and it is popular in our country. At first I lost a lot. Then I started to win a little bit. They were withdrawing my money within 5 minutes. When I started to win more often and my balance started to grow. They refused to pay me out. And they asked me to send documents to be verified. I sent them the documents promptly to pass the verification. But it turned out that they just do not want to pay out my money. But they stall time and constantly ask for some documents. But I sent them everything I can send! Help me please.
24.01 = they asked to send id card
I sent them!
24.01 = they asked to send selfies with monitor + id card
I sent them!
25.01=they said that the quality of the photo is bad (but it was great) and asked to make a new one
I made a new photo! it's not a problem!
28.01=they asked me to send the utility bill
I sent it to them!
31.01=they asked for another ID CARD
I sent it to them!
01.02=they asked me to send a photo of my face with a sheet!
I sent it to them!
By this point I started to realize that they refuse and do not want to pay my money. Obviously, if I can send all these documents! I am a real person and I am ready to send all documents

02.02 = they asked for screenshots of deposits from wallets
I sent them a screenshot of transfers and also transactions

02.02 = they asked me to send them a screenshot of buying cryptocurrency from the exchange! I understand that this is crazy! and no casino asks for this! But I sent it to them!

I sent them everything, but they refuse to pay my money. Reason: they want me to send them screenshots of the cryptocurrency wallet again. I sent them 3 times! They accepted them but they just ask me to send them each time! So they keep asking for the same thing.
They just don't want to pay out my money and that's it! They are constantly stalling and don't want to cooperate.
At the moment 09.04 my account is not blocked and I can place bets. But they do not want to pay out my winnings. I ask you to help me with this case. I want to believe that they are not scammers and are willing to cooperate. Thanks

Casino en conflicto 22bet Casino

Motivo Problemas de verificación

Cantidad $2908

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

robercarl791

hace 1 año

Hello, AskGamblers
After much investigation, 22bet gave me my money. Thank you for your help! You can close the case. 22bet gave me all my winnings. Thank you

AskGamblers

• Support Team

hace 1 año

Dear 22bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

robercarl791

hace 1 año

Unfortunately I have to admit. 22bet is a scam company. I sent all the documents I could. I sent enough documents over 30 files. I have all the evidence. Askgaming I expect help from you. Thank you

Estadísticas de quejas de 22bet Casino

Resueltas 52 / 52

Cantidad promedio $2,578

Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

22bet Casino Quejas

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Dos llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días

Buenas tardes realizé cuantro depósitos el dia 4 de febrero del presente año, de los cuales dos si llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días, cada depósito que aun no ha llegado es de 500 PEN (moneda peruana), me dicen que sigue en revisión como es posible que despues de 60 días no sepan que realizé el deposito por método de pago QR mediante PLIN. Los 2 depósitos fueron enviados a PAGOS NACIONES y destino: DALE
Quisiera una pronta revisión ya que el tiempo me parece exagerado.

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Bloqueo de retiradas y no me contesta 22bet

No puedo retirar mi dinero y no responden a mis correos.

Me rechazaron la retirada de 25.000€, tengo actualmente 37.000€.

Llevo varios días intentando retirar mi dinero de 22Bet, pero me aparece un mensaje de que debo verificar mi cuenta, a pesar de que ya envié toda la documentación y recibí la confirmación de verificación.

Llevo desde 2023 con ellos y ya estaba verificado.

He contactado varias veces con el soporte de security, support y también escribí a complaints, pero no he recibido ninguna respuesta.

Me parece muy poco serio que una empresa de apuestas bloquee el acceso al dinero de los usuarios sin ofrecer ninguna explicación

ni soporte.

Llevo intentándolo desde el día 12, ya han pasado 8 días.

Solo quiero poder retirar mis fondos, que me pertenecen, y recibir una respuesta clara del equipo de 22Bet.

Espero que revisen mi caso cuanto antes.

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Cuenta bloqueada sin poder retirar saldo

Estimado equipo de AskGamblers:

Presento esta reclamación contra 22Bet Casino, donde tengo una cuenta activa y verificada.

Llevo jugando en esta plataforma durante varios meses, de forma constante y responsable. Durante ese tiempo, mi saldo fue disminuyendo progresivamente.

Sin embargo, en los últimos días tuve una pequeña racha de ganancias que hizo subir mi saldo a aproximadamente 1.800 €.

El día 24 de junio, solicité un retiro, como ya había hecho anteriormente.

Esta vez la solicitud fue rechazada, y contacté con el servicio de atención al cliente por el chat para preguntar qué método debía usar para que el retiro fuera aceptado correctamente.

Minutos después de esa consulta, fui desconectado de mi cuenta y no pude volver a acceder. Pregunté por qué, y solo me dijeron que escribiera a [email protected].

Envié un correo de inmediato. Tras casi 24 horas sin respuesta, finalmente me informaron de que mi cuenta había sido bloqueada por “adicción al juego” y que debía presentar un certificado médico firmado por un psiquiatra para recuperarla.

Quiero dejar claro que yo no he solicitado en ningún momento la autoexclusión ni el cierre de la cuenta.

Respeto totalmente las políticas internas de juego responsable que pueda tener cualquier casa de apuestas, y si creen que un usuario tiene un problema, entiendo que puedan actuar.

Sin embargo, bloquear la cuenta justo después de que empiezo a ganar y pido un retiro, y además sin ofrecer ninguna forma de acceder a mis fondos, no parece una medida realmente orientada a proteger al jugador.

En el correo que me enviaron desde el equipo de bloqueos, no se menciona en ningún momento cómo retirar el saldo que tengo en la cuenta.

Respondí solicitando instrucciones para poder hacer la retirada o que ellos mismos la gestionaran, pero han pasado ya 48 horas desde que perdí el acceso y no he recibido ninguna solución ni explicación clara.

Por todo ello, solicito a AskGamblers que me ayude a que 22Bet:

1. Proporcione una explicación válida sobre el bloqueo de mi cuenta, y

2. Me permita retirar los fondos que legalmente tengo en la cuenta, aproximadamente 1.800 €, si finalmente deciden mantenerla cerrada.

Estoy dispuesto a proporcionar todas las pruebas y correos si son necesarios

Atentamente,

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El 21 de Octubre solicite un retiro de 100 euros, pero a fecha de hoy 29/10, no ha sido recibido

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Withdrawal request from Sunday 10th of May

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Endless Verification Delays and Asking For Same Documents Over and Over

Hi

I tried lodging a complaint against this bookmaker but it was rejected and told to wait until the bookmaker finishes the process. I indeed waited 72 hours and the bookmaker responded by asking for documents I already sent. When I told them I already sent the documents they are asking for they send the same answer as before " your documents are sent to the specialist, wait for the answer ". I'd like to emphasize this is what they said 3 days ago when the documents were sent and now they're saying it again! Clearly this is some kind of delay tactic!, and I've had enough of this. It is now 4 days and my account is still not verified and everyday I'm getting frustrated with this bookmaker! I have sent every single document at my disposal to these. I would like askgamblers to intervene at this point because I'm being treated unfairly. My balance in my account is €520

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Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.

I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.

I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.

Despite this, no working withdrawal method has been provided.

The suggested methods like Visa and Skrill are not available or do not work in my country.

I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.

Support replies are repetitive and do not solve the issue.

This situation is blocking my funds.

I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.

I can provide all proof and communication if needed.

Kind regards

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My 46130 inr deposit not credited after 2 days complete

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