Queja #15 22bet Casino

22bet doesn't pay 60000 NOK

Por haroldux

hace 2 años

Hello, so I'm having problems with the 22bet.com gambling site.

I have won 60000 NOK but cant withdraw them, I have tried all possible ways, but it seems no one from support can help me.

I have deposited with master and visa cards, so in order to be able to withdraw I expected to have master card or visa options for that. But they dont have options to withdraw to bank cards. Then I'm trying to withdraw to e-wallets, in order to make it, you first need to deposit from the account you want to get a withdrawal to. There is impossible to withdraw to e wallets, for example skrill says gamblings payments are not allowed ir your country even tough I can use skrill in any other casino site.

I tried to contact chat support, but they provided useless information over and over again all the time.

I booked a call from support they called me, they didn't give any normal solution either, they told me to download an app and try on it of course it didn't work.

I tried to write emails to 2 different emails of 22bet.com support but they giving same answer: use alternative method. No methods are working with this site. I have tried everything.

I shouldnt have any verifications problems, because i have made sucesfull refund of 450€ 2 months ago, so i dont understand why they having problem to make transfer to same card.

It's a sad story with stuck money.

If that will not be fixed, there are a few ways to go:

1. Contact their gambling license provider, submint a complaint with them

2. I'm thinking about opening a case, I better pay all this 60000 NOK to lawyer in order to make it fair and get money back.

Casino en conflicto 22bet Casino

Motivo Pago retrasado

Cantidad kr60000

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

haroldux

hace 2 años

so finnaly they released my funds, it was not easy job with them, but i will never again play in this casino.

haroldux

hace 2 años

money are still stuck
advise for people who have stuck funds with them, they have curacao gambling license, go to curacao and make a complaint about this casino, if enough people will make this, they will be affected, I will do this as well!

22bet Casino

• Representative

hace 2 años

We would like to remind you that for questions about current payments you should contact our support team. They are the ones who handle payment requests. Please keep in mind that we have no authority in this matter.

Regarding the withdrawal of funds, we have approved your request on May 29. Please feel free to contact our support team for further clarification.

Estadísticas de quejas de 22bet Casino

Resueltas 52 / 52

Cantidad promedio $2,578

Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

22bet Casino Quejas

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Dos llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días

Buenas tardes realizé cuantro depósitos el dia 4 de febrero del presente año, de los cuales dos si llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días, cada depósito que aun no ha llegado es de 500 PEN (moneda peruana), me dicen que sigue en revisión como es posible que despues de 60 días no sepan que realizé el deposito por método de pago QR mediante PLIN. Los 2 depósitos fueron enviados a PAGOS NACIONES y destino: DALE
Quisiera una pronta revisión ya que el tiempo me parece exagerado.

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Bloqueo de retiradas y no me contesta 22bet

No puedo retirar mi dinero y no responden a mis correos.

Me rechazaron la retirada de 25.000€, tengo actualmente 37.000€.

Llevo varios días intentando retirar mi dinero de 22Bet, pero me aparece un mensaje de que debo verificar mi cuenta, a pesar de que ya envié toda la documentación y recibí la confirmación de verificación.

Llevo desde 2023 con ellos y ya estaba verificado.

He contactado varias veces con el soporte de security, support y también escribí a complaints, pero no he recibido ninguna respuesta.

Me parece muy poco serio que una empresa de apuestas bloquee el acceso al dinero de los usuarios sin ofrecer ninguna explicación

ni soporte.

Llevo intentándolo desde el día 12, ya han pasado 8 días.

Solo quiero poder retirar mis fondos, que me pertenecen, y recibir una respuesta clara del equipo de 22Bet.

Espero que revisen mi caso cuanto antes.

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Cuenta bloqueada sin poder retirar saldo

Estimado equipo de AskGamblers:

Presento esta reclamación contra 22Bet Casino, donde tengo una cuenta activa y verificada.

Llevo jugando en esta plataforma durante varios meses, de forma constante y responsable. Durante ese tiempo, mi saldo fue disminuyendo progresivamente.

Sin embargo, en los últimos días tuve una pequeña racha de ganancias que hizo subir mi saldo a aproximadamente 1.800 €.

El día 24 de junio, solicité un retiro, como ya había hecho anteriormente.

Esta vez la solicitud fue rechazada, y contacté con el servicio de atención al cliente por el chat para preguntar qué método debía usar para que el retiro fuera aceptado correctamente.

Minutos después de esa consulta, fui desconectado de mi cuenta y no pude volver a acceder. Pregunté por qué, y solo me dijeron que escribiera a [email protected].

Envié un correo de inmediato. Tras casi 24 horas sin respuesta, finalmente me informaron de que mi cuenta había sido bloqueada por “adicción al juego” y que debía presentar un certificado médico firmado por un psiquiatra para recuperarla.

Quiero dejar claro que yo no he solicitado en ningún momento la autoexclusión ni el cierre de la cuenta.

Respeto totalmente las políticas internas de juego responsable que pueda tener cualquier casa de apuestas, y si creen que un usuario tiene un problema, entiendo que puedan actuar.

Sin embargo, bloquear la cuenta justo después de que empiezo a ganar y pido un retiro, y además sin ofrecer ninguna forma de acceder a mis fondos, no parece una medida realmente orientada a proteger al jugador.

En el correo que me enviaron desde el equipo de bloqueos, no se menciona en ningún momento cómo retirar el saldo que tengo en la cuenta.

Respondí solicitando instrucciones para poder hacer la retirada o que ellos mismos la gestionaran, pero han pasado ya 48 horas desde que perdí el acceso y no he recibido ninguna solución ni explicación clara.

Por todo ello, solicito a AskGamblers que me ayude a que 22Bet:

1. Proporcione una explicación válida sobre el bloqueo de mi cuenta, y

2. Me permita retirar los fondos que legalmente tengo en la cuenta, aproximadamente 1.800 €, si finalmente deciden mantenerla cerrada.

Estoy dispuesto a proporcionar todas las pruebas y correos si son necesarios

Atentamente,

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El 21 de Octubre solicite un retiro de 100 euros, pero a fecha de hoy 29/10, no ha sido recibido

El 21 de Octubre solicite un retiro de 100 euros, según pude ver se proceso al cabo de los 30 minutos, pero a fecha de hoy 29/10, no ha sido recibido, me he puesto en contacto en varios correos del casino pero parece ser que al tener la cuenta cerrada me dan largas, tambien he enviado las anotaciones bancarias para que vean que es verdad.

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Withdrawal request from Sunday 10th of May

Hi! I’m writing this complaint since I haven’t received my payment for the withdrawal request from Sunday 10th of May. It’s now been 8 days of customer service telling me to be patient and receiving automatically generated replies from so-called ”live agents”. The terms and conditions state that a withdrawal request should take a maximum of 5 days, and it’s now been 8. I’ve submitted every document they’ve asked for and before already got a payment from a different withdrawal request. However, this particular request has yet to be resolved, hence, I’m writing this complaint. They’re holding 150,11€ of my money, and they’re not able to provide me with answers nor a payment. The withdrawal request number is 4822913377.

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Endless Verification Delays and Asking For Same Documents Over and Over

Hi

I tried lodging a complaint against this bookmaker but it was rejected and told to wait until the bookmaker finishes the process. I indeed waited 72 hours and the bookmaker responded by asking for documents I already sent. When I told them I already sent the documents they are asking for they send the same answer as before " your documents are sent to the specialist, wait for the answer ". I'd like to emphasize this is what they said 3 days ago when the documents were sent and now they're saying it again! Clearly this is some kind of delay tactic!, and I've had enough of this. It is now 4 days and my account is still not verified and everyday I'm getting frustrated with this bookmaker! I have sent every single document at my disposal to these. I would like askgamblers to intervene at this point because I'm being treated unfairly. My balance in my account is €520

0h Restantes

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Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.

I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.

I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.

Despite this, no working withdrawal method has been provided.

The suggested methods like Visa and Skrill are not available or do not work in my country.

I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.

Support replies are repetitive and do not solve the issue.

This situation is blocking my funds.

I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.

I can provide all proof and communication if needed.

Kind regards

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Casino took my money And blocked my account

My name is Alan George, and my 22bet ID is 328918077. I have deposited a lot of money on their platform. Recently, I won a combo bet and tried to withdraw just ₹1000, which is not even close to 5% of my lifetime loss. Suddenly, my withdrawal was rejected, and they blocked all transactions on my account, including withdrawals, betting, and everything else.
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I'll submit all documents on this complaint

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My 46130 inr deposit not credited after 2 days complete

My account id- 480712771

I'm depositing 46130 rupees in my 22bet on date 27/03/2026

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

I've made many deposits in this week and they have been credited within 2 minutes but this time my deposit was not received and 22bet support is not helping me with my deposit problem.

22bet support told me this can take upto 5 hours but already 2 days complete.

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