Queja #7 1xCasino

Deposit not reflected

Por Abo B.

hace 2 semanas

Dear team ,

I’m tired of useless talking with this casino

I deposited 700EGP A WEEK AGO and I didn’t receive on my casino account till now , no matter they said it’s instantly and my account fully verified, and everytime I complain they just tell me to keep waiting .and use the same script Regards ,

Casino en conflicto 1xCasino

Motivo Pago retrasado

Cantidad ج.م.‏700

Discusión

f1507

• Reino Unido

hace 1 hora

As of now they refuse to pay me my money

1xCasino

• Representative

hace 3 días

We understand your frustration and sincerely apologize for the prolonged waiting time.

As previously communicated, your case is not being ignored and remains under active review. Unfortunately, certain payment-related investigations may require involvement from external providers and financial partners, which can affect resolution times and are not always fully controlled by our support team.

Please be assured that your case remains open and all available information has been forwarded to the responsible department for further follow-up. We understand that this situation has taken much longer than expected and appreciate your continued patience while the investigation is being completed.

f1507

• Reino Unido

hace 5 días

A week ago you informed me that my request is being processed, so after I waited a week it became an issue and solving it beyond your control, I can see that you’re controlling something else not the issue, and kindly explain what’s your best and your good that are you doing to solve my issue in 2 months? As I know it’s instant

1xCasino

• Representative

hace 5 días

Hello! In some cases, the time it takes to resolve an issue is beyond our control, but we're doing everything we can to resolve your issue.

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Resueltas 1 / 1

Cantidad promedio $56

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

1xCasino Quejas

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Not verifying account not allowed to play and withdraw

1xcasino not verifying my account. It's been more than 2 weeks. Taking very long time to verify.. I have provided all the documents which I have.. Still account not verified.. Not allowing to play and withdraw funds.. 200000INR stuck in that account unable to withdraw..they blocked my account and For every week they are asking for one new document, not asked all documents at a time.. They did everything wantedly to delay verification.. Finally I have submitted all the documents which I have and which are mandatory for verification.
I have
Provided ID card
Selfie photos with ID cards
E-Wallet screenshots (selfies as well)
Provided Wi-Fi bill
They asked these in different variations to delay verification..
I have provided everything..
But still not verified..
Please help me on this

Rechazada

₹200,000

Withdrawal delay from 15 days

I am writing to formally report a technical failure regarding my withdrawal request of [5089].

Despite multiple attempts, I am not receiving the OTP verification code required to process my withdrawal. I have confirmed that my network is functional and I am receiving OTPs from other platforms instantly.

Details of the issue:

Deposit Amount: 5,000

Issue: Technical failure of the OTP gateway.

Previous Support Contact: I have reached out previously but have not received a resolution.

Please investigate the status of your SMS gateway or provide an alternative verification method (such as Email OTP or Manual KYC) so I can withdraw my funds. I look forward to your immediate response.

Resuelta

₹5,089