Queja #3 1Bet Casino

Account number not accepted

Por Sashanr12

hace 8 meses

I opened and account and won approximately €400.

When I tried to withdraw, my account number was not being accepted (screenshot attached)

I contacted support and sent numerous emails. I have not received any feedback.

Surely this isn't the first time its happened, I see another player had a similar issue.

Based in south africa

Casino en conflicto 1Bet Casino

Motivo Pago retrasado

Cantidad R4107

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear @Sashanr12,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1Bet Casino

• Representative

hace 8 meses

Dear Sashanr12,

We understand that you are experiencing difficulties with your withdrawal. We strongly recommend that you contact our support team for additional assistance.

Kind regards,
1Bet Casino

Estadísticas de quejas de 1Bet Casino

Resueltas 3 / 3

Cantidad promedio $287

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

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Are they allowed to refuse this request?

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₦950,000