ZodiacBet Casino

Pay out money

Von 5_07yldrm

vor 1 Jahr

Hello, I sent all the documents and they were accepted. However, they are not approving my money transaction which has been pending for 3 days. I want you to help me! They want me to be patient in live chat, but they do not help me and they do not respond to my emails. I have documents to prove everything. Thank you in advance.

Unseriöses Casino ZodiacBet Casino

Grund Verzögerte Auszahlung

Betrag €3179

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

5_07yldrm

vor 1 Jahr

Hello, my payment has been paid, my problem has been solved, thank you very much to you and Mr. Zodiac, I wish you a good day.

AskGamblers

• Support Team

vor 1 Jahr

Dear @5_07yldrm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ZodiacBet Casino

• Representative

vor 1 Jahr

Dear AskGamblers,
Be advised that the player's withdrawal was approved on our end. The funds should be received soon, if they haven't already.
If the player requires further assistance, they can reach out so we can help further.

Best Regards,
Zodiacbet

ZodiacBet Casino Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $2,926

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 3 Tage

ZodiacBet Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

No deposit money and no-one is there to help or answer

One week ago I made 100€ deposit to my game account. Money didn’t appear! Since that I have contacted customer support every day. There is no normal answer. I must wait, I need to contact my bank and so on! I contacted my bank and they confirmed that payment was completed successfully. So this is clear that money is by them! Last days they don’t even answer my e-mails. One week has passed and still money is somewhere missing.

Gelöst

€100

Withdrawal problem of 4500€

Hi,

I contact you because I opened an account on Zodiacbet at the beginning of December 2022. I won an important amount of money, around 5000€ and decided to withdraw 4500€ the 10th of December to get my winnings on my bank account. When I made the withdrawal I was asked to reach some documents (ID Card, Proof of address, Selfie with my ID Card). They received every document and my account was verified. I received an email that my account was successfully verified and that my withdrawal would be treated as soon as possible.

Unfortunately I’m still waiting for my winnings and nothing has been done. I contacted the live chat and the support every day but every day they say that others is a problem with the provider and that they will contact me when my withdrawal is done.

I made some researches and saw that Zodiacbet is scamming people and do not pay out the winnings. I’m very desperate and angry and would like to get my money. I don’t really know if you can do something, I even contacted the Licence Provider but they are in Curaçao and I think it’s impossible for me to get my winnings without help.

So could you help me out to get my winnings I would be very generous if you help me out with my issue.

Kind regards

Gelöst

€4,500