Unjustified withdrawal delays and demands for additional deposits

I am writing to complain about the verification process on this site. I have already sent all the required documents multiple times, but my verification still has not been approved or completed.

I have followed all the instructions carefully and provided everything that was requested, yet there has been no clear explanation for the delay or rejection. This situation is becoming very frustrating.

I have already submitted more than 10 documents from my bank. These documents contain my full name, IBAN, address, and all other information that you have requested during the verification process.

Regarding proof of IBAN ownership, they have requested this information twice. On both occasions, the documents I provided were accepted and approved.

After that, I was informed that I needed to provide proof of address. I have since submitted at least five separate documents that meet the requirements they have stated for address verification.

There have also been contradictory instructions throughout this process. At one stage, I was specifically instructed to order a physical bank statement and submit it. I followed those instructions and provided photographs of the physical bank statement. However, I was then told that physical bank statements were not accepted and that I needed to upload a digital statement directly from my bank instead. I complied with this request as well and submitted the document directly from my bank.

My most recent submission was the bank document downloaded directly from my bank, as requested. Since then, I have not received any clear explanation as to why my verification remains pending.

The casino has identified various issues with the submitted documents throughout the verification process. However, each time I addressed and resolved the stated issue by providing the requested documentation, a new issue was raised instead. In some cases, concerns that had already been resolved were raised again at a later stage.

As a result, the verification requirements have appeared to change repeatedly, despite my continued efforts to comply with every request. The repeated introduction of new issues, including issues that had previously been addressed, has created the impression that the verification process is being unnecessarily prolonged and that my account is not being verified despite the submission of all requested documentation.

I have retained copies of all submitted documents, as well as records and recordings of all communications regarding this matter.

Dear Askgamblers Team,

unfortunately, Zipcasino does not pay out my winnings of 3.900€ though my account is fully verified (ID+payment).

Could you please help me to get my money? Support of Zipcasino only gives me templated excuses over and over again and does not tell me if or when payments will be made.

Thanks for your help!!

I made a withdrawal of 1000 EUR over a week ago. The exact date for the withdrawal is 17.6.2025. And it is still being processed. I have sent the kyc documents and received an email confirmation that my account has been verified. They say they process withdrawals within 72 hours.

When I contact to customer service they only says we process withdrawals within three days.

Hello, AskGamblers!

I have withdrawn my funds 236e, but my withdrawal has not been completed for 4 days. Live chat can not answer its date.

Please make my withdrawal Zipcasino. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.

The account is verified.

Please help me.

I made a 457 euro withdrawal 4 days ago.

Unfortunately, it was still pending.

The casino says withdrawal is settled 2-3 days normally. This period has gone. I have no news from Casino when my withdrawal is settled. My account was verified earlier.

Can you AskGamblers help me solve this case?

I dont have anything against Zip Casino. I only ask for my withdrawal in time.

Hello,

I have a problem withdrawing 4001 USD from this site. I deposited 500 USD on 2023-09-22 and 2023-09-23 200 USD using Skrill, depositing was no problem. I then played on the site and managed to build the balance of playing slots to the final amount of 4001 USD.

I then talked to live chat who told me to verify my account before withdrawing, which I did. I made my account fully verified, I had to send in some extra verification documents on top of the basic verification but nothing unusual. Then I proceeded to withdraw and here we come to the reason why I've created this case here. The withdrawal system is not working on the site! First of all, as I deposited with Skrill I would like to withdraw to my Skrill wallet although this was not possible.

I then asked for another withdrawal option and they said I could withdraw to my bank, which I did but that did also not work. They then said I should get Revolut and withdraw through this option so I got myself a Revolut account although the support on Revolut told me that there is no IBAN on a Brazilian Revolut account so I could not withdraw to Revolut here also!

I need help to solve this matter as they just keep giving me withdrawal options that do not work.

<full name removed>