Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

ZenCasino - Refusing to provide full gaming log

GELÖST

Beschwerde-Info

Unseriöses Casino

ZenCasino

Betrag

€ 230

TopModel Weißrussland
Veröffentlicht am 15. April 2021

Good day!

I have an unresolved situation with ZENCASINO.

Immediately after registration, I successfully passed the verification, providing my passport and a screenshot of the Skrill profile.

On March 26, I received from the casino that my account is active.

I had 230 euros on my account, however, the next time I logged into my account, my account already had 0. I did not withdraw funds.

The casino just took my money, claiming it was bonus and expired. I am sure that the wager was completed, the indicator in my account showed it and the bonus funds became real. The casino (in support of its position that the bonus wagering has not been completed) refuses to provide me with the history of my bets for the month of March.

I am convinced that the casino is misleading me by taking over my money, which I have won in good faith.

Please help me get back my 230 Euros.

Veröffentlicht am 17. April 2021

Dear Client!

We would like to clarify situation with Your game account at ZenCasino.
You have made deposit of 70 euro and took the Friday Betsoft Bonus. According to bonus terms You received 49 euro of bonus funds, so wagered amount should be completed 119 euro x 40. You made 1510 bets x 3 euro, total for 4530 euro. Regarding wager requirements to complete bonus wager it should be 4760 euro. Unfortunately, You have completed bonus wager only for 95,16 %.
At the moment you have stopped game play there was 230,15 euro on Bonus balance. Bonus expires in three days, as well as bonus balance if wager is not completed.

We apologise for the disappointment you have met, but we consider there is no cause to raise any complaint.

We always aim to announce information clearly and obviously and post all details at the visible place. Also we advice to read Terms and Conditions very carefully before registration or at least before depositing and choosing any bonus.

Kind regards,
ZenCasino

TopModel Weißrussland
Veröffentlicht am 21. April 2021

Good day! In view of the fact that I am convinced that I made all the necessary bets and the bonus has been fully cleared, I ask the casino to provide evidence that I am mistaken. Withholding my winnings without providing evidence is a violation of my rights.

AskGamblers
Veröffentlicht am 22. April 2021

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that ZenCasino management acted in accordance with their Terms and Conditions. In addition, our team received evidence that player had been provided with the betting history as well.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

ZenCasino Beschwerden

  • 4 von 4 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 5,204 USD Durchschn. Betrag

Haben Sie Probleme mit ZenCasino?