I have an unresolved situation with ZENCASINO.
Immediately after registration, I successfully passed the verification, providing my passport and a screenshot of the Skrill profile.
On March 26, I received from the casino that my account is active.
I had 230 euros on my account, however, the next time I logged into my account, my account already had 0. I did not withdraw funds.
The casino just took my money, claiming it was bonus and expired. I am sure that the wager was completed, the indicator in my account showed it and the bonus funds became real. The casino (in support of its position that the bonus wagering has not been completed) refuses to provide me with the history of my bets for the month of March.
I am convinced that the casino is misleading me by taking over my money, which I have won in good faith.
Please help me get back my 230 Euros.