Beschwerde #102 Ybets Casino

Ybet blocking my LTC withdrawal no KYC response in 13 days

Von yazzitsu

vor 10 Monaten

I am filing this public complaint against Ybet.com, who is currently withholding my crypto funds (approx. €211.70 depending on LTC price) and refusing to process my withdrawal.

I submitted my withdrawal request on July 25th, 2025 and was prompted to complete another KYC verification. This was already my third KYC attempt, and I submitted all documents as requested — again.

Since then:

13 days have passed

Dozens of emails sent to their support and KYC team

Zero response from their side

Live chat only says “we escalated it” and then closes the chat

My account is fully verified. There is no reason to block my withdrawal or ignore communication this long.
Their system still says: "Withdrawal not possible – KYC required", even though I completed it and they’ve already approved me before.

This appears to be a deliberate strategy to block payments and abuse the KYC system as a stalling tactic.

I have full screenshots of my account, wallet history, canceled LTC withdrawal attempts, and chat transcripts showing their vague excuses.

This conduct is unacceptable. I demand AskGamblers to intervene and push Ybet to release my funds immediately — and stop playing games with crypto users who follow all the rules.

Unseriöses Casino Ybets Casino

Grund Verifizierungsprobleme

Betrag €211.7

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

yazzitsu

• 1 Bewertungen

vor 9 Monaten

Hi,

I can confirm i have my money back. Thanks for all Ask Gamblers Team.

The case might be positively closed now.

Ybets Casino

• Representative

vor 9 Monaten

Dear YAZZITSU and Askgamblers,

After extensive technical work, our platform is now fully operational.

We will respond to you shortly with an update.

Respectfully,
Ybets Casino Representative

yazzitsu

• 1 Bewertungen

vor 9 Monaten

Hi,

Sure, i am still waiting for my money to be able to be withdrawn.

Regards

Ybets Casino Beschwerde-Statistik

Gelöst 73 / 75

Durchschn. Betrag $2,243

Durchschn. Dauer 20 Tage

Durchschn. Antwortzeit 3 Tage

Ybets Casino Beschwerden

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Bis heute ist meine verifzierung noch nicht durch, deswegen möchte Ich eine beschwerde einreichen. Hoffe sie können mir da weiterhelfen. Vielen dank im voraus!

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I previously received two successful withdrawals from this casino (180 € and 120 €), both processed within approximately 24 hours without any issues.

My current withdrawal was requested on 16.04.2026 at 02:16. As of now, it has been pending for more than 72 hours with no progress or completion.

During this time, I have contacted the support team multiple times. I was repeatedly told to wait 24–72 hours, but after each period expired, I only received the same general responses without any concrete update or explanation.

I was also instructed to contact the finance department via email for more detailed information. However, I have not received any response from the finance department so far, despite following their instructions. The support also mentioned that the finance department operates continuously, which makes the lack of response even more unclear.

The withdrawal status has remained unchanged (“pending”) since the request was made, with no visible processing or update.

At this point, I have received no clear information regarding the reason for the delay, the current processing stage, or an estimated time for completion

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User ID: User136141031

I kindly request that AskGamblers review this case and assist in obtaining a clear status update and realistic timeframe for the withdrawal.

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Hello AskGamblers Team,

I am filing a formal complaint against Ybets Casino due to the blockage of my withdrawal and their complete lack of response.

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Withdrawal Date: 21/02/2026

History and Evidence

Multiple emails were sent to their finance team ([email protected]), but I have received no reply.

Chats with Ybets support (screenshots attached) show:

Generic replies like “Your withdrawal is being processed”, “Please wait”, and “Your case is a priority”.

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Given the persistent delays, lack of communication, and the fact that I was blocked from the chat:

I request the immediate processing of my 120 USDT withdrawal.

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I have attached all emails, chat transcripts, and screenshots as evidence of my attempts to resolve this issue directly with Ybets.

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Best regards,

< personal information removed >

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Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

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