Beschwerde #15 Ybets Casino

I have requested a cashout like 56 hours ago to my ETH wallet

Von Coub

vor 1 Jahr

Hello,

Because of some reviews and also because it says quick payouts on the website I decided to try out this casino and maybe start using it on my streams. But it seems like payouts are not really that quick as someone could hope. I have requested a cashout (a bit less than 1000 USD in ETH because of the daily limit) like 56 hours ago to my ETH wallet (the same one I use for deposits) and until this moment I have no idea what is going on. There was no email with confirmation, there is nothing in the history, just nothing to be found. I asked support multiple times, but it was pretty much always the same answer. They told me that they asked their colleagues to speed up the withdrawal, but that they cant really tell me when it will be done.

Have a nice day and thank you!

Unseriöses Casino Ybets Casino

Grund Verzögerte Auszahlung

Betrag $1013.23

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Coub

vor 1 Jahr

The withdrawal was finally done. So you can close this complaint. Thank you.

But I have to say this behaviour is really, really bad so I am not sure if Im willing to try out this casino again.

Coub

vor 1 Jahr

Its been almost 80 hours and I am still getting the same "answers" from the live support. I hope it will be really done soon as they are saying, but sadly I am not sure if it will. It feels very bad that crypto withdrawal takes soooo long. :(

Coub

vor 1 Jahr

Hello, It just showed up in the Withdrawals history in my Ybets account as "Processing". So it took 68 hours to get this information.

Anyway total amount of this payout is 0,415 ETH.

Thank you.

Ybets Casino Beschwerde-Statistik

Gelöst 73 / 75

Durchschn. Betrag $2,243

Durchschn. Dauer 20 Tage

Durchschn. Antwortzeit 3 Tage

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Bis heute ist meine verifzierung noch nicht durch, deswegen möchte Ich eine beschwerde einreichen. Hoffe sie können mir da weiterhelfen. Vielen dank im voraus!

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Delayed withdrawal over 72 hours with no clear update or finance response

I previously received two successful withdrawals from this casino (180 € and 120 €), both processed within approximately 24 hours without any issues.

My current withdrawal was requested on 16.04.2026 at 02:16. As of now, it has been pending for more than 72 hours with no progress or completion.

During this time, I have contacted the support team multiple times. I was repeatedly told to wait 24–72 hours, but after each period expired, I only received the same general responses without any concrete update or explanation.

I was also instructed to contact the finance department via email for more detailed information. However, I have not received any response from the finance department so far, despite following their instructions. The support also mentioned that the finance department operates continuously, which makes the lack of response even more unclear.

The withdrawal status has remained unchanged (“pending”) since the request was made, with no visible processing or update.

At this point, I have received no clear information regarding the reason for the delay, the current processing stage, or an estimated time for completion

Instead, I am only being repeatedly asked to wait without any concrete progress or explanation.

User ID: User136141031

I kindly request that AskGamblers review this case and assist in obtaining a clear status update and realistic timeframe for the withdrawal.

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However, the additional withdrawals I requested on the same day and following days due to 500USD wd limit at once have not been processed, despite the platform clearly stating a maximum 72‑hour withdrawal timeframe. It has now exceeded that limit, and no explanation, update, or communication has been provided.

This level of delay, lack of transparency, and complete communication failure is unacceptable. It reflects extremely poor service and raises serious concerns about the platform’s reliability.

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I believe that I have fully complied with Ybets’ KYC requirements, yet my withdrawal of 3,410 USD is still blocked without any explanation or response from their support. I am asking AskGamblers to contact Ybets and help ensure that my account is promptly verified and that my full balance of 3,410 USD is paid out, or that I receive a clear, justified explanation if Ybets believes there is any valid reason not to process my withdrawal.

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Hello AskGamblers Team,

I am filing a formal complaint against Ybets Casino due to the blockage of my withdrawal and their complete lack of response.

Withdrawal Amount: 120 USDT

Withdrawal Date: 21/02/2026

History and Evidence

Multiple emails were sent to their finance team ([email protected]), but I have received no reply.

Chats with Ybets support (screenshots attached) show:

Generic replies like “Your withdrawal is being processed”, “Please wait”, and “Your case is a priority”.

Chats were closed or blocked by the support team without any resolution despite my repeated requests for immediate processing.

I was unable to speak to a manager or obtain a concrete payout date.

No action has been taken on my withdrawal for over 27 hours, despite repeated promises from their support team.

My Request

Given the persistent delays, lack of communication, and the fact that I was blocked from the chat:

I request the immediate processing of my 120 USDT withdrawal.

If the withdrawal cannot be processed promptly, I request a full refund of all deposits on my account, as the situation is unacceptable.

I have attached all emails, chat transcripts, and screenshots as evidence of my attempts to resolve this issue directly with Ybets.

I kindly ask AskGamblers to intervene and ensure my funds are either paid or refunded without further delay.

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Sincerely,

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I would like to ask ASKGAMBLERS for help with my delayed withdrawals.
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Dear AskGamblers Team,

I would like to file a complaint against Ybets Casino regarding an unresolved verification process and withheld winnings.

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Thank you for your assistance.

Best regards,

< personal information removed >

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Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

"We would like to inform you that your withdrawal in the amount of 500 EUR is currently being processed.

Our withdrawal procedures are designed to handle requests instantly or within 24 to 72 hours in most cases. While occasional delays can arise due to standard processing times in the payment provider's system, we see no issues with your current requests."

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