Beschwerde #79 BGO Spielothek

BGO Casino - Winning and deposit taken unfairly

Von freemanant88

vor 10 Jahren

after depositing and winning money on more than one slot at bgo. they took not only what i won but my 200 pound deposit aswell. they 'claimed fraud'. i find this impossible. more like they dont want to pay out. from googling my problem i see i am not the only one. at least id like my 200 pound deposit back.

i did not violate any t and c's. the ones they have thrown at me are no specific to me at all.

Unseriöses Casino BGO Spielothek

Grund Rückerstattung wurde abgelehnt

Betrag £200

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

We consider this complaint unresolved. Casino management didn't supply any evidence or explanation why player's winnings were voided and what particular terms player breached.

We recommend to the player to seek further help with a licence authority of BGO casino.
'

BGO Spielothek

• Representative

vor 10 Jahren

Hi Anthony

As stated in my previous email, the next point of escalation is indeed our Operations Manager. I have now marked your case for his attention. He will duly respond at the earliest opportunity.

Regards

Andrew
Customer Services Manager
bgo

freemanant88

• Vereinigtes Königreich

vor 10 Jahren

yes please escalate. ill attach some photos. Surely this is a great unjust. i havnt done anything wrong.

i have emails which clearly say they are taking my deposit. also they are still hounding me via text and email to deposit and get a 'new bonus'. how can this be!!

AskGamblers

• Support Team

vor 10 Jahren

Dear @freemanant88,

Any updates regarding your complaint? Thank you.

BGO Spielothek Beschwerde-Statistik

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Durchschn. Betrag $2,285

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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BGO Casino - Serious Delay of Withdrawal

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BGO Casino - Payment delays

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BGO Casino - Withdrawal still not processed 10 days later

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For the avoidance of doubt;

I had never signed up with BGO before so do not have a duplicate account.

I have two separate e-mails confirming that my account is verified.

I am not serving a self-exclusion at BGO or its sister companies.

I have NEVER used bonus funds and have only ever accrued wins via my own deposit cash.

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BGO Casino - Closes account with no explanation

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