Beschwerde #3 Webby Slot Casino

Unjustified ''duplicate accounts'' accusations

Von blurydesign

vor 7 Jahren

Dear AskGablers team,

Yesterday, I found out about your AGCoin, and decided to use it on casino Webby Slot.

I made a registration, claimed a 10 Euro and managed to win over 70 Euros.

I contacted their Live Chat support team about what to do next. They said that they need additional information about AGCoin, and that they will be contacting me on my mail adress. Today I received email that my account was duplicate and that I have created one before already. After I asked them for clarification, they responded that there was created an account with same email provider (@seznam.cz) Which is the number 1. Email provider in Czechia.

After further communication, I found out that the only reason they think that my account is duplicate, is becouse of the similiar password and Email provider that is used by a majority of Czech people.

There weren't same IP adresses, Physical adresses, same names or any personal informations that were same as mine. Not even from my relatives, since no one is playing casino games from my family.

Unseriöses Casino Webby Slot Casino

Grund Verifizierungsprobleme

Betrag €70

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

AskGamblers Complaints Team has been provided with valid evidence on behalf the management of Webby Slot Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #4.5

4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, player breached AskGamblers Terms multiple times therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers

• Support Team

vor 7 Jahren

4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.

Webby Slot Casino

• Representative

vor 7 Jahren

Dear @AskGamblers team,

We've just provided you with all the evidence by email. Please, let us know what is your opinion in this case.

Thank you for cooperation!

Sincerely,

WebbySlot casino team

Webby Slot Casino Beschwerde-Statistik

Gelöst 9 / 9

Durchschn. Betrag $1,909

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

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I don't know if you can help me but my friend told me to file a complaint here cause we thing something's wrong here on Webby Slot.

Who am I - a guy who plays mostly table tennis and I've played there for a week - deposited twice 1. 800PLN 2.1200PLN, first on 06.05, second on 08.05. I've played there for that time and on 10.05 I've tried to withdraw 5741PLN which has been rejected - Triple deposit wagering is required (394 PLN bets left) - so I've played few more bets and on the same day 10.05 I have made second withdrawal request for 7461PLN and I wait from that day with constant talk on live chat and stupid answers about provider checking me so it's not their fault. I can't stand it any longer. I've even deposited third time low amount 500PLN on 12.05 to play bit more but I stopped on 1726PLN in balance on my account - didn't make second request cause I don't want any more ways for them to delay or decline me.

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We are contacting you regarding your withdrawal request.

Let us inform you that your withdrawal request has not been cancelled, it is still being processed.

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Once the verification is over, your withdrawal will be processed

If you have any additional questions or need help, please contact us. We are always ready to help you!

Regards,

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Screens for proofs attached below:

Transaction history and verification site

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With longing in our hearts, we inform you that players from Germany can no longer play at WebbySlot Casino.

If you have any available funds, please contact [email protected].

We appreciate the time we spent together, but unfortunately, it's time to say goodbye.

Take care!"

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Hello, some time ago I registered to Webby Slot Casino. They had total of 6 welcomebonuses and I used them all. With the last bonus I won approximately 1000€. I verified my account and everything went fine, after that I withdrawed the money. I didnt break the bonus terms or anything. After couple of days I received next message:

Dear Eemil Aleksi,

We are writing to inform that you have violated the following rules and don't have an opportunity to continue playing in our casino.

Our security department have detected that you have a duplicate account. According to the rules of our casino, it is forbidden to create more than one account (https://webbyslot.com/en/static-texts/terms-and-conditions P. 13.1; 4.5).

Also, we have noticed that you are abusing our casino bonuses. As stated in P.9.3. ( https://webbyslot.com/en/static-texts/bonus_terms ), bonuses can be received only once per person, per household, per address, per mobile phone, per shared computer and per shared IP address ( P.9.3. https://webbyslot.com/en/static-texts/bonus_terms).

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Best regards,
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I do not have duplicate account. I heard about this casino first time the same time I registered to there. And I dont understand how can I abuse their casino bonuses, while I was playing their welcomebonuses. I have no clue why they say I have duplicate account etcetc.