True Flip Casino - Missed XRP Deposit

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True Flip Casino

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$ 43

goldenwarlock Albanien
Veröffentlicht am 28. September 2021

3 days ago I made a deposit of Ripple, exactly 45.959934 XRP to True Flip but the amount was not credited. After a couple of days of continuously contacting support and providing the necessary proof that the transaction was successful, I got the following answer from True Flip:

Hello!

I`m texting you regarding your deposit.

As you didn`t put a tag on your transaction. Because of that, we will not be able to recover this transaction due to its low amount.

If you have any additional questions, feel free to contact us anytime

I do not understand what their problem is since they can clearly verify my transaction on the blockchain on the following link which I also provided to them:

<link removed>

I also provided them with screenshots from my wallet of the successful transaction.

I am very upset and even though True Flip may consider 40 Euros a small amount, it is very disrespectful to dismiss a player like this.

I am confident that they will take my complaint here into consideration since every complaint I made at the casino fell to deaf ears. They are not even answering my emails anymore.

Veröffentlicht am 30. September 2021

Dear GOLDENWARLOCK and Askgamblers team!

We are really sorry for the inconvenience that has happened. Just want to clarify this situation.
When a user makes a deposit with cryptocurrency, he has to enter the wallet address and the destination tag, so that the deposit would be credited to his account. If the user doesn’t enter the destination tag of the transaction, it will be lost, as the transaction does not reach our provider.

As GOLDENWARLOCK, didn’t enter the destination tag so the transaction is lost now.
Providing you with transaction link- so you may see that the destination tag is missing.
https:­//b­ith­omp.co­m/e­xpl­ore­r/6­04C­CB6­E42­D37­52A­F23­298­37A­6CB­68C­621­3EC­703­C11­22E­2B7­018­B1F­27F­15A730

Kind regards,
TrueFlip Casino

AskGamblers
Veröffentlicht am 4. Oktober 2021

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team has no other choice but to Reject complaint due to the fact that the player missed entering the destination tag.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.


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