True Flip Casino - Deposit Successful but not Credited to my Casino Account

GELÖST

Beschwerde-Info

Unseriöses Casino

True Flip Casino

Betrag

$ 98

casinolance Kanada
Veröffentlicht am 16. August 2021

I deposited $98 Via iDebit and used their 150% 1st deposit bonus and was to Receive $245.00 Cad. The deposit showed successful and said I would be directed back to the casino. And the Funds were not in my casino account. I have screenshots of the iDebit and money coming out of my bank and idebit and email receipt. I contacted idebt and they stated that True Flip had received the moneys. I will attach all the screenshots.

casinolance Kanada
Veröffentlicht am 16. August 2021

A new email From Idebit

Veröffentlicht am 18. August 2021

Dear CASINOLANCE,

Thank you for your feedback.
We have investigated the issue in more detail and indeed the deposit was not credited to your balance. We are working on improving the system so it doesn`t happen again. We have credited your deposit to your balance so you could enjoy playing.
If you wish, you can come to our Live chat so we could activate a nice Welcome deposit bonus on top of your balance.
We apologize for the inconvenience.

casinolance Kanada
Veröffentlicht am 18. August 2021

Thanks Guys and yes I have recieved the moneys and bonus. Askgamblers this case is can be closed :)

AskGamblers
Veröffentlicht am 18. August 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

True Flip Casino Beschwerden

  • 15 von 15 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 1,953 USD Durchschn. Betrag

Haben Sie Probleme mit True Flip Casino?