TonyBet Casino - delay with no explanation but have a wonderful day



Unseriöses Casino

TonyBet Casino


€ 1100

Veröffentlicht am 14. März 2024

I play at tonybet casino. Fully verified. No bonus, real money casino play only.

Balance of EUR 4.5k. Made withdraw of EUR 1.1k on 26-Feb-24. Casino keeps stalling, with no explanation, support keeps responding that the withdrawal is in the queue and it will be processed as soon as possible and "we wish you a wonderful day".

Veröffentlicht am 17. März 2024

Dear TonyBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 18. März 2024

Oh dear, what is happening at tonybet casino?

You used to respond to player issues, but I can see you have ignored all recent complaints on Askgamblers. Have you completely given up on maintaining your reputation?

Veröffentlicht am 18. März 2024

Dear Player,

We are really sorry for the delay that you have encountered. We have investigate the issue and we would like to inform you that your pending withdrawal has been processed.

We would like to sincerely appologize for the inconvenience that you have encountered.

Kind regards,

Veröffentlicht am 19. März 2024

Thank you tonybet, I have received that withdraw.

Askgamblers, thank you also. I have requested another withdraw from my account, please could you leave this complaint open while my balance is still pending.

Veröffentlicht am 19. März 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

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