Beschwerde #13 Svenbet Casino

Withdrawals not paid out on time

Von Jani N.

vor 7 Jahren

Hello!

I have huge withdraw problem with this casino. I made account this site 28.12.2018, then I'm made few deposits this site and made few withdraws and first all going fine, they paid out my withdraws before but problems start January. I need ask many many times why they are not approved and paid out my withdraws and they start ask me many different documents (my account was verified totally before that). Then I send all documents and they said its fine now. Still they don't paid out withdraw, I wait and ask long time. Last withdraw what they paid out was 1000e and it happened 6.2.2019, after that nothing are happened. I'm made my last withdraw (1000e, its maximum withdraw per transaction this site...) 18.2.2019 and I have 3997.75e money in my account + this withdraw 1000e. I'm now ask many times can they paid it out to my neteller as soon as possible and I'm not get answer. I'm asked about 10-20 times, send emails and going live chat. I'm not wait too long time my moneys so I hope askgamblers can help me. Same problems was another site (Campeonbet, yes same site what askgamblers vote best new casino 2018) who own CW Marketing BV.

So I hope something happened soon and they paid out my waiting withdraw and all my moneys what I have in my account.

Unseriöses Casino Svenbet Casino

Grund Verzögerte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Svenbet Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Svenbet Casino

• Representative

vor 7 Jahren

Dear customer,

We would like to inform you that you violated the below Svenbet term:

- All Bonuses are subject to bonus use limitation based on the bonus engine, and cannot be used more than 6 times per calendar month, if for any reason a bonus code is used by an individual player over that amount the company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings.

Attached you can see a copy of this term of our website.

Please bear in mind that you have activated and used the same bonus multiple times (high more than 6 times) which is not allowed according to our T&C's.

Kind Regards,
Svenbet Team

AskGamblers

• Support Team

vor 7 Jahren

Dear Svenbet Casino,

Please let us know if there's some update regarding this case.

Zoltan8D

• Finnland

vor 7 Jahren

Hello!

Yes I send all those documents 8 days ago what you asked. I'm don't get any answer to your support and I still waiting those moneys. So do something now pls.

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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My withdrawals are being withheld for more than 72h although the chatbot sent the reply that withdrawals are processed within 72h.

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Delayed withdrawal for several months

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Hi!

I have been member of svenbet for long time, I always made deposit without any problem. For the first time I got lucky with sportbetting and won 7600 euros. Then the problem started, they asked for KYC verification as on the terms.

I provided everything from bank account, Id card, photo proof. Once KYC was verified after weeks I finally made 2 withdraw with 1000 euro each. They said to me first every withdraw takes up to 72 hours, but they wasted almost 1 whole week for each.

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Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review is not disclosed to other departments until it is completed

Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

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